Job description
Help At Home, LLC is seeking a Branch Manager in Greenwood, Indiana.
We are a large, fast growing regional company that provides in-home services to the elderly and/or disabled.
Overview:
The main focus of this position is to oversee the office daily operations to ensure quality services delivery to all Clients, within contract, State, Federal and Company regulations, policies and procedures.
Responsibilities:
Minimum Qualifications:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
We are a large, fast growing regional company that provides in-home services to the elderly and/or disabled.
Overview:
The main focus of this position is to oversee the office daily operations to ensure quality services delivery to all Clients, within contract, State, Federal and Company regulations, policies and procedures.
Responsibilities:
- Organizes and administers all services and office operations with the services areas;
- Responsible for overseeing recruitment, screening, selection and training of all field and administrative staff;
- Implements and interprets service and operations policies;
- Delegates duties and establishes proper accountability for staff members;
- Supervises and directs service and operations of staff;
- Coordinate recognition program within the company;
- Maintains liaison with local contracting entity with regard to contract services and operations;
- Supervises the training of Staffing Supervisors within the office;
- Coordinate timesheets and complete payroll entry forms for submission to Payroll;
- Supervise the implementation of trainings and in-service meetings each quarter, teaching all or part of the training as necessary;
- Process authorizations to ensure updated information is documented on the clients' files, schedules and computer system;
- Coordinate the opening of new cases with the Staffing Supervisors;
- Ensure all documentation is accurate and up to date for all client and employee files;
- Arbitrates grievances reported from field or Administrative staff personnel and clients;
- Monitor and maintain petty cash account;
- Perform monthly service calls to all clients to ensure workers are performing to standards and the client is completely satisfied with their services;
- Calculate weekly case counts and fax to the Regional Vice President;
- Other duties and tasks as assigned by the Area Manager and/or Vice President.
Minimum Qualifications:
- Minimum three (3) years experience in social service administration or 3 years experience in provision of in-home services to the elderly and/or disabled or a degree from an accredited four-year institution; AND
- Excellent oral and written communication skills; AND
- Demonstrate oral and written communication skills;
- Possess a demonstrated ability to organize, administer, and evaluate on-going services in a multi-phased operation; AND
- Have a strong working knowledge of all program rules, procedures, and Company rules and procedures.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Manager/Supervisor
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