Billing Manager

We don’t just have a mission statement…we have a mission.

At The Clinic, we are seeking a full-time Billing Manager with neuropsychological assessment experience to become an integral part of our team! We are a busy, bustling behavioral health practice with a family atmosphere that is growing by leaps and bounds. We are headquartered in San Francisco but have offices all over California and we are continuing to expand.

The Clinic is seeking an experienced team player to organize and assist in the daily billing operations of a growing private practice with a generous monthly bonus package. You will support our claims and billing processes and ensure those processes are well-coordinated and documented in our billing platforms.

The area of responsibility for this role is very wide and thus requires knowledge of various Clinic processes including, but not limited to, insurance billing and eligibility, patient collections, scheduling, exceptional customer service delivery, etc. The candidate must be an excellent leader who can streamline processes to operate billing and claims in the most efficient manner.

Schedule: 8:00 am - 5:00 pm or 9:00 am - 6:00 pm

Compensation: $30.00 - $36.00/hr

Requirements:

• Proven experience as a leader and team player
• Strong project management skills
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Strong problem-solving and critical thinking skills
• Working knowledge of data analysis and performance/operations metrics
• Familiarity with MS Office
• Neuropsychological Assessment Coding experience a Plus!

Beneficial Skills & Experience:

You will assist The Clinic's claims submission and billing operation while working as a team to support both front and back-office activities including:

• Liaising with the Director of Revenue Cycle Management to help make decisions about billing procedures and efficiency
• Planning and managing the day-to-day collection of patient payments and insurance claim submissions.
• Supervising part-time staff and students involved in back-office support and revenue collection.
• Provide backup support for front office scheduling, telephone coverage, and patient service inquiries.
• Proficiently navigates the patient health record and other computer systems/sources to accurately determine diagnosis and procedures codes, MS-DRGs, APCs, CPT/HCPCs assignment, and all required modifiers.
• Validates charges by comparing charges with health record documentation as necessary.
• Communicates effectively with clinical staff, physicians, and office staff regarding documentation issues or needs related to Outpatient coding.
• Identifies concerns and notifies appropriate leadership for resolution. Responsible for providing resolution to moderately complex problems.
• Tracks issues (i.e. missing documentation, charges, and physician queries) that require follow-up to facilitate coding in a timely fashion.
• Consistently meets coding quality and productivity standards established by the coding department.
• Adheres to LCMC confidentiality requirements as they relate to the release of any individual or aggregate patient information.
• Maintains up-to-date knowledge of changes in coding and reimbursement guidelines and regulations.
• Performs other duties as assigned by leadership.
• Maintains working knowledge of applicable coding and reimbursement Federal, State, and local laws and regulations, the Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Advantages:

• Benefits: Health, Dental, and Vision
• 401k with employer contribution
• Paid time off (PTO)
• Employee Assistant Program (EAP)

About The Clinic

The Clinic is a boutique mental health practice founded on the mission of providing the highest level of evidence-based clinical care and outstanding customer service. We are a group of mental health professionals who provide psychotherapy and pharmacotherapy for individuals, families, and couples coping with a wide range of mental health conditions and general life challenges. We have office locations across California, in San Francisco, Corte Madera, Berkeley, San Jose, Palo Alto, La Jolla, and Los Angeles.

The Clinic is a proud member of the Refresh Mental Health network. Refresh provides outstanding operational support, infrastructure, and resources to allow clinicians to focus on what they do best — providing exemplary care to clients. This partnership allows us to offer additional resources and operational support while maintaining our local identity and leadership.

Refresh is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQIA+ communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.