Purpose: To elevate the experience of making coffee to a fashion specialty retailer that takes pride in each drip and juice concoction. The simple idea is: offer each customer the best possible service, quality, value and selection. To bring an artist who takes pleasure in making the perfect late or foaming the perfect “head” in a cup of coffee. To elevate the healthy offering of fresh squeezed juices to best in market.

Job Description: The barista is enthusiastic about producing excellent specialty coffee beverages while working in a fun, fast-paced environment while remaining motivated and committed to providing outstanding guest experience. Professionally trained as bartender this professional is able to play dual rolls. In the morning the entrance smells like rich delicious coffee house, for lunch the display reflects the freshness of the concept and the attention to details that makes the “bar” a center stage in a relaxed sophisticated way. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking/unlocking doors, etc. Set up, stock, and maintain work areas. Input orders into cash register system and collect payment from customer. Take orders, record in MICROS system and prepare food and coffee beverages. Ensure that appliances (e.g., coffee makers) are turned on/off at the appropriate times. Maintain bar and stations clean and organized. Clean dishes, utensils, work areas, tables and equipment throughout the day. Obtain change required for expected business level. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Leading from a service prospective this leader typifies excellence in service, details and professionalism. This leader is able to consistently ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm and compassion that challenge each person to unlock their own potential.

Core Requirements:

• Walk, talk and model the Pearl culture
• Create value showing passion and commitment to the business. Be an owner of your profession.
• Show everyone your commitment to excellence by doing it!
• Do the right thing – Live the brand and Pearl standards and procedures. Don’t cut corners!
• Be effective and open communicator
• Live teamwork, deliver amazing performances and create a community.
• Display high energy, motivation, enthusiasm every day and in every way
• Be professional and confident – be ready to learn and teach.
• Participate in Pearl required daily and weekly meetings – bring value.
• Must be able to conduct daily business with integrity and be ethical at all times
• Maintain a safe working environment through compliance of safety and health department guidelines.
• Learn, practice and comply with all safety, health and emergency procedures.
• Know the hotel inside-out and be ready to assist guests and other associates with information.
• Ability to stand, walk, lift and high intense mobility.
• Be proactive - Anticipate guests’ need and respond promptly.
• Abide by all legal requirements pertaining to serving alcoholic beverages.
• Make your service count – create “wows” and great memories.
• Be an ambassador. ACT – Acknowledge, Communicate, Transform
• Ensure Guest Loyalty – Positive and personal performance + ACT ensures guest issues are resolved on time to the highest satisfaction.
• CARE – Courteous, Attentive, Responsible, Empathetic, are minimum requirements to be a Pearl Associate. Treat guests, associates, vendors and co-workers with professionalism and respect at all times
• Deliver desire ambiance, cleanliness, presentation and décor at all times in all areas.
• Comply with attendance policies and be available to work on a regular basis
• Wear approved uniforms and name tags, make sure they are crisp, clean and pressed as if you are attending a graduation ceremony.
• Do what ever is necessary to the success of our mission and the enrichment of our guests and associates lives.
• Training is not a department! As a leader you must show us that you can train regardless of your position or title. Assist department associates to deliver the highest performance
• Show us that you are capable to successfully prioritize, delegate, organize and multi-task
• Be at your work place – deliver quality product and/or services at all times.
• Profit is everyone’s responsibility – Aid this result by doing your job with excellence, increasing revenues (up selling, managing cost, avoiding cost and learning how to operate a business)
• Care and protect all assets of the hotel including equipment, raw products, uniforms and installations. Report deficiencies immediately using the “work order” system.
• Achieve and maintain all required licenses and certifications.

Reports and Job Classification:

Hourly

Reports to the F&B Manager

Physical Requirements - (not limited to)

• Must be able to lift, push, pull, and carry up to 75 lbs.
• Must be able to stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs, and walk on uneven surfaces.
• Must be able to operate motor vehicle using safety precautions.
• Must be able to recognize, register, and respond visually to color and depth perception.
• Must be able to communicate verbally and in writing.
• Must be able to work indoor, outdoor, in extreme heat and cold.
• Must be able to work around moderate noise level.