Job description

JOB SUMMARY: Creates the Starbucks Experience for WFBMC customers by providing legendary customer service with prompt service, quality beverages, products, and maintains a clean and comfortable store environment.

EDUCATION/EXPERIENCE: High School diploma or GED equivalent and previous customer service experience required; or, an equivalent combination of education and experience may be considered. At least 1 year of Barista experience is strongly preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION: Complete training and obtain Barista certification with a score of 90%.

ESSENTIAL FUNCTIONS:

1. Prepares a variety of customer beverage orders such as espresso drinks and coffee of the day to Starbucks standards.

2. Prepares all beverages to standard and hands out quality drinks every time.

3. Follows policies and procedures for operational flow at each station.

4. Follows established safety standards using safe food handling guidelines.

5. Maintains a clean work area and immediate surrounding area. Follows inventory stocking and recording guidelines.

6. Presents oneself professionally and demonstrates clear communication by using Star Skills with all customer and partner interactions.

7. Follows cash handling and register procedures.

8. Follows Customer Service Standards by utilizing upgraded language such as, my pleasure, yes Ma?am/sir, genuine smile and eye contact.

9. Follows standards for merchandising, stocking, rotating and storing all products.

10. Performs equipment maintenance in accordance with preventative maintenance checklist.

11. Understands and actively participates in Environmental, Health & Safety responsibilities by following established Wake Forest Baptist Medical Center policy, procedures, training and Team Member involvement activities.

12. Performs other related duties as assigned.

SKILLS/QUALIFICATIONS: Consistent attendance and punctuality Ability to follow instructions Ability to learn and comply with cash register system and procedures Ability to adjust to the needs of the department Desire to achieve high customer service standards Ability to work weekends and holidays Ability to communicate with a wide variety of people including employees, nursing staff, managers, and hospital staff

WORK ENVIRONMENT: Constant standing/walking Occasional stooping, kneeling or crawling Occasional pushing, pulling, lifting or carrying up to 40 lbs. Occasional ascending or descending ladders, stairs, ramps Constant computer/POS Register and bar equipment usage Constant receiving detailed information through oral communication Constant talking, expressing or exchanging ideas by means of the spoken word Occasional distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors Constant clarity of vision at near and/or far distances

PHYSICAL REQUIREMENTS: 0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum

Job Types: Full-time, Part-time

Pay: $17.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Restaurant type:

• Coffee shop

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
All employees are required to wear masks.

Ability to commute/relocate:

• Winston-Salem, NC 27157: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Barista experience: 1 year (Required)
• Barista: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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