POSITION SUMMARY

The employee in this position is responsible for providing superior service to both internal and external guests. All employees are required to practice the customer courtesy skills of See.Say.Smile to ensure our guests are afforded a remarkable experience. To ensure the excellent serving of patrons in a timely manner and to assure quality guest service and a favorable gaming experience while controlling levels of intoxication.

JOB DUTIES AND RESPONSIBILITIES

(The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.)

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  Ensure at all times operating principles are being adhered to:

• Clean – Keep all areas clean and pristine.
• Safe – Follow all safety policies and procedures.
• Friendly – Use customer courtesy skills of See,Say,Smile to provide superior guest service.
• Fun – Have fun! Be interactive with all internal and external guests while maintaining professional standards.

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  Interact with all guests and employees to positively affect the guest/employee experience. Demonstrate resiliency dealing with difficult guests in all types of business conditions. Work effectively and courteously with fellow employees.

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  Assist the bartenders and/or servers in the performance of their duties to ensure a positive experience for our guest.

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  Responsible for, but not limited to, the following: stock bar items, fill ice bins, replace bottles on Berg System, replenish juice used at bars, empty garbage, mop floors, keep all areas including bar mats and coolers, clean and orderly.

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  Replace beer kegs as needed.

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  Move bar supplies from storage areas to the appropriate bar locations.

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  Keep work area in a clean and orderly manner.

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  Ensures the proper service of alcohol by following the current laws of the state and the policies of the company.

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  Ensure the safety and security of employees and customers.

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  Completes all company-required training within designated time frames.

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  Performs other duties as assigned

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

• Ability to use all equipment associated with the position, including, but not limited to, hand-held radios/headsets, bar equipment, Micros, cash register and Berg System
• Ability to complete related paperwork with minimal errors
• Knowledge of Gaming laws and regulations
• Knowledge of all special events and promotional activities
• Good communication skills
• Ability to accurately perform assigned duties under frequent time pressures and an interruptive environment
• Ability to read, write and understand simple instructions.
• Able to handle situations that may arise due to intoxication.
• Ability to communicate with all departments and fellow employees.
• Knowledge of sanitation and health department regulations for safe handling of alcohol.
• Must possess the ability to move effectively and efficiently throughout the casino floor.
• Able to push, pull and maneuver an object up to 160lbs and lift up to 40lbs.

• Ability to work in a brightly lit, smoked filled casino environment with above average noise levels.
• Available to work scheduled work days, 7 days a week, varied work schedules and holidays.

JOB QUALIFICATIONS

• A high school diploma or GED equivalent.
• Always maintain a pleasant, friendly and welcoming attitude.
• Must be able to obtain and maintain Valid Missouri Gaming license
• Must be able to receive and maintain all required certification
• Must complete all required company training