Job description
The Bar Floor Supervisor is responsible for coordinating, supervising and directing all aspects of the pool/lobby bar, while maintaining a profitable outlet and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Qualification Standards
Education & Experience:
- At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 1-year college degree and 2 or more years of related experience.
- Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
Physical requirements:
- Long hours sometimes required.
- Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Must be able to work in extreme summer heat conditions.
Mental Requirements:
- Must able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
- Must routinely meet deadlines.
- Must be able to multi task.
- Must be effective in handling problems in the workplace, including anticipating, preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of particular need.
- Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
Duties & Functions
Essential:
- Approach all encounters with associates and guests in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
- Maintain a warm and friendly demeanor at all times.
- Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
- Oversee all aspects of the daily operation of the outlet.
- Supervise outlet associates.
- Respond to guest complaints in a timely manner.
- Work with other managers and keep then informed of issues as they arise.
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
- Assist in coordinating and monitor all phases of Loss Prevention in the outlet.
- Prepare and submit required reports in a timely manner.
- Assist in menu planning and preparation.
- Ensure preparation of required reports, including (but not limited to) payroll, revenue employee schedules, quarterly actions plans.
- Monitor quality of service in F&B outlet.
- Ensure compliance with heath and liquor law and regulations.
- Ensure compliance with Standard Operating Procedures.
- Ensure compliance with requisition procedures.
- Be visible on the floor and assist staff as needed during meal periods.
- Understand, implement and monitor promotions.
- Ensure training of associates on SOP’s and technical job tasks.
- Interview candidates when applicable.
Address
5222 Seawall Blvd.
City
Galveston
State
Texas
ZipCode
77551
Auto req ID
164062BR
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