Job description

Responsible for providing food and beverage Service to Members/Guest ensuring satisfaction, Member retention and coordinating with the other Club departments. Also, responsible for ensuring successful execution of the food and beverage activities in a la carte and/or private event/Member functions being conducted at the club during his/her shift. Consistently display the 3 Steps of Service at all opportunities to provide service. Responsible for supervising a team of service staff at the direction of the F&B Department Head.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES

1. Maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards.

2. Responsible for the service of food and beverage to the Members and Guests as scheduled, adhering to the ClubCorp standards of service and excellence.

3. Directly or indirectly supervise, as directed, service staff to ensure consistent service and execution of Member/Guest F&B experience.

4. Check reservation book and see what functions are occurring during the shift, read captains book and see if there is any additional information that was passed on from the night before. Check room set-up and make sure it corresponds with the reservation book and function sheets.

5. Complete and comprehensive knowledge of the al carte menu is mandatory, including daily features and specials that may not be available directly on the menu.

6. Responsible for possessing clear knowledge of all various liquors, beer and wines available by the Club.

7. Accurately execute Member/Guest orders and requests in a timely fashion.

8. Ensure that room is bussed and cleaned. Re-check function/reservation book to understand and direct others as needed on how the room needs to be set-up for the next service hours or event as applicable.

9. Start opening procedures for breakfast, lunch or dinner (depending on shift). Including completing closing procedures as applicable.

10. Record in the captain's log, any additional information or tasks that need to be forwarded on to the next captain or shift.

11. As applicable, attend, lead and/or participate in all staff meetings, as well as participate in daily line-ups, weekly service training meetings and special training sessions when requested.

12. As directed, assist in the implementation of various training programs to the service personnel in order to maintain a well trained staff to achieve Service Excellence and drive Member satisfaction and retention. Specifically, maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards.

13. Responsible for seeing that daily assignments and side work is completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (i.e. orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.).

14. Assist fellow Employee Partners, Members and Guests to ensure delivery of the 3 Steps of Service without being directed. Be aware of Employee Partners and the environment and participate as a member of the team.

15. Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.

16. Responsible for the completion of additional duties as assigned periodically by the F&B Director, Service Director, Private Events Director, etc.

Job Types: Full-time, Part-time

Pay: $22.00 - $24.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Weekend availability

Experience:

• Food and Beverage: 1 year (Preferred)

License/Certification:

• TABC Certified (Preferred)
• Food Handler Certification (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

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