Job description

Genesis Automotive Group is a family owned and operated company in St. Clair Shores, MI. We are the proud owners of Genesis Cadillac, Genesis Alfa Romeo, Genesis Chevrolet, Genesis Collision Center, and four-time winner of the Detroit Free Press Top Workplace Award. Currently looking to add an experienced Parts Counter Person to the team. At Genesis you will enjoy a rewarding career in a fun team environment and the following benefits:

• Benefits start day one for Full-time employees
• Health Insurance through Blue Cross Blue Shield of Michigan and Blue Care Network
• Dental, Vision, 401k (5% Match), and Ancillary benefits through Aflac
• Company paid life insurance policy
• Holiday Pay
• Paid Weekly
• Competitive compensation plans
• Paid Training and on the job training
• Employee discounts of vehicles and service
• We promote continued education
• Referral bonuses for written leads
• Company provided uniforms
• Consistent work schedule

We value our employees and are always seeking to provide internal growth opportunities when available.

Summary
Sells parts to all customers, over the counter, through the shop or on the phone.

Essential Duties

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Sets up orders for daily shipment, delivery or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.
• Other tasks as assigned.

Hours: Monday to Friday 7:30am to 6:00pm

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Saint Clair Shores, MI 48080: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• State of Michigan Drivers License (Required)

Work Location: In person

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