Job description

Metropolis Performing Arts Centre is a 501(c)(3) nonprofit organization located in the heart of downtown Arlington Heights. It houses a 329-seat professional theater, as well as a school of performing arts that includes drama, dance, and music lessons. We are actively seeking a Audience Services Supervisor to join our team.

Duties & Responsibilities

Roles and Responsibilities

● Provide superb customer service to all patrons whether in person, over the phone, or via email.

● Manage and maintain the appearance of the Box Office, lobby and Coat Room, with the Audience Services Director and House Managers.

● Assist with public safety and emergency procedures as needed.

● Communicate and collaboratively problem solve with Front of House and Production staff, as well as volunteer ushers.

● Assist the Audience Services Director and House Managers in supervising volunteer ushers.

● Thorough knowledge of ticketing system (Arts-People): ticket purchases and exchanges, payment options, editing shows/events, redeeming gift certificates, processing donation letters, processing/mailing ticket purchases, reissuing gift certificates from previous ticketing systems, pulling reports.

● Ability to work unsupervised, and delegate tasks to other associates.

● Timely attendance.

● Open and close the Box Office, theater, Coat Room, and bar as needed.

● Submit End of Day reports to the Finance Manager. Assist Finance Manager and Audience Services Director in resolving reporting questions.

● Assist the department Director with interviewing and training new hires.

● Coordinate with Development Director on attendance/seating for Marquee Nights (5 per season).

● Meet with the Fundraising Events Manager to discuss logistic and staffing needs for 3-5 annual fundraising events.

● Communicate with the Saints usher coordinators for schedule, ushering needs, particularly schedule changes (canceled/added shows, etc).

● Create a biweekly schedule for all Audience Services personnel, including: Box Office Associates, House Managers, and Bartenders.

● Regular Box Office and House Manager responsibilities.

● Maintain inventory of third-party ticketing allotment. Lock seats for select performances. Process third-party payments upon arrival.

● Process payroll in the absence of the Audience Services Director.

● Assist school groups unloading and loading buses before and after field trip performance.

Weekly Schedule

● Regular Box Office hours are 12:00-4:00pm, Monday through Saturday. On performance days, the Box Office will open no later than 1 hour prior to show time, and remain open through at least the beginning of the performance.

● Regular shifts on evenings and weekends will be required for performances.

● Weekend and holiday availability are required.

● Flexible schedule, approximately 30 hours per week, depending on schedule and staffing needs.

We recognize that cultural fit is important when searching for new opportunities. Our culture supports a collaborative and innovative approach to teamwork. We are constantly striving to better ourselves so that we can provide the best performing arts experience for our patrons and students. We are focused on bringing diversity, equity and inclusion into every aspect of our organization. If you are a dynamic, customer-service focused individual with a growth mindset, you would be a great fit for our team. If you do not meet all of the above required skills, but you feel you have equivalent experience to perform this role, please apply.

Metropolis Performing Arts Centre is committed to diversity and inclusion in the workplace, and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Types: Full-time, Part-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Holidays
• Weekend availability

Work Location: One location

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