Summary: Schedules and registers patients for appointments by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Schedules appointments and enters appointment date and time into computerized scheduler.
• Records when appointments have been filled or canceled.
• Contacts patients to confirm appointments.
• Immediately and politely greets all incoming patients.
• Interviews patient or representative to obtain and update patient demographic and insurance information.
• Obtains referral information, verifies referral, coverage, and eligibility as appropriate.
• Explains practice policies as may be implemented from time to time, including policies on referrals patient financial responsibility, assignment of benefits, payment of accounts, and schedule of charges.
• Enters patient admitting information into computer and prints routing form.
• Answers patients' questions regarding statements and insurance coverage.
• Obtains signed documents from patient in accordance with practice policy, including patient registration forms, statement of financial responsibility, statement of privacy rights and appropriate consents.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel
• Contacts billing department with regard to any patient alerts or outstanding balance issues as may be indicated in the system.
• Assists with other medical office needs, including medical records, receiving payments for services provided, and cross training to handle limited technical responsibilities

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to patients, co-workers and physicians.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of NextGen practice management systems, or similar computerized practice management software.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee may occasionally be required to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and an ability to adjust focus.