Job description

About us

As a proud independent lifestyle brand with over 40 years of experience in hospitality, we have established a reputation for excellence. Our portfolio boasts hotels, restaurants, and bars across the United States and Australia, each reflecting our commitment to exceptional service and guest experience. Despite our growth and expanding presence, our passion and approach to hospitality remain unchanged. We embrace our individuality, encourage creativity and spontaneity, and strive to stand out in a crowded market. At Waverley, being true to ourselves and delivering unparalleled hospitality is what we love and live for.

Our purpose at Waverley is to spread joy and positivity through our unique brand of hospitality. Our team of creative and innovative thinkers bring a sparkling energy to every aspect of our business, from our hotels and restaurants to our interactions with guests. What sets us apart from others is our commitment to fostering an environment where our employees can be their authentic selves. We believe that diversity and individuality are what keep us from becoming just another indistinguishable player in the industry. At Waverley, we value character and embrace those who dare to be different.

The Assistant General Manager (AGM) position requires a high school diploma or higher-level education and 3 years of hotel front office experience with at least 1 year at a supervisory level. The manager is responsible for overseeing all front office and back of house personnel, overseeing front desk, reservations, guest services and telephone areas, and maintaining the proper appearance of the lobby and public areas. The AGM is also expected to be aggressive in pursuing the hotel's revenue goals and controlling expenses, ensuring guest satisfaction, leading and motivating front office team members, and demonstrating integrity and a positive work ethic. The AGM is responsible for daily end-of-day activity reports, training front desk personnel on the property management system, conducting performance reviews, and handling guest complaints. Additionally, keeping the highest level of standards to surpass guest expectation and ensuring the back of house team are performing at their peak at all times. Optimal attributes for this position include effective communication skills, a pleasing personality, being a good team player, being well-groomed, and having a professional appearance. Performance will be measured by budgeted REVPAR, MSI Index, Guest Service Index (GSS) and Associate Standard Index (ASI).

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Camarillo, CA 93010: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management (Required)
• Hotel (Required)

Language:

• English (Required)

Work Location: In person

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