Application Specialist
Job description
Job Title: Application Support Specialist (Customer Service)
Requisition Number: 6525
Segment: Community Meals
Brand: Trio-Community-Meals
Work Arrangement: Hybrid
The Role at a glance:
We are looking to add an experienced, skilled Application Support Specialist to our Trio Community Meals team in Jackson, MS. As an Application Support Specialist, you will support the team to ensure systems reliability, operational integrity, and ensure overall health and maintenance of our technology.
What you'll be doing:
- Training and mentoring team members on the use of continuous improvement methodologies.
- Partnering with team to ensure web applications are operationally effective and users are trained appropriately.
- Leading or participating in multiple projects.
- Reviewing current business processes, operation metrics, and feedback on issues to support high impact improvement opportunities.
What we're looking for:
Must-haves:
- Minimum of 5 years' experience with web applications.
- Strong web application experience and familiarity (i.e. Salesforce, ClickUp, NetSuite, ServiceNow, Workday, Twilio, Hubspot, Palantir, etc.)
- Strong customer support attitude.
- Proficient computer skills including MS Teams, Excel, Smartsheet, Dashboard, BI360.
- Patience and empathy mixed with a slight sense of urgency.
- Ability to teach and train.
- Demonstrated ability to relate well to individuals and groups with widely varying backgrounds and skills.
- Excellent work record, cooperation, and organizational skills.
- Ability to handle multiple things at one time.
- Ability to travel up to 25% on average.
Nice-to-haves:
- Minimum of 1 year of experience with supporting and maintaining systems and corresponding data preferred.
- Experience in a last mile logistics / home delivery company.
- Experience with call centers and distribution centers.
Compensation:
The salary range for this position is $40,000-50,000/yr. DOE.
Benefits:
- Medical
- Dental
- Vision
- Tuition Reimbursement
- Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
- Discount Program
- Commuter Benefits (Parking and Transit)
- EAP
- 401k
- Sick
- Holiday Pay (9 paid holidays)
#LI-GG1
About Trio-Community Meals:
A career with Trio is a career spent focused on your community. From senior living to hospital and care facilities, Trio focuses on service to the most vulnerable members of your community. Each day, you can feel confident that the work you do has a real, meaningful impact on the people around you.
About Elior-North America:
Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.
At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.
Disclaimer: This job description can be revised by management as needed.
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