Job description

Respond to distributor/customer telephone inquiries and enter orders. Work with distributors/customers to resolve questions or issues. Assist with the coordination of all activities within the department.

Essential Duties and Responsibilities:

• Assist customers via phone and e-mail. Process parts orders, coordinate shipments and act as a technical resource to Belanger distributors and their customers.
• Utilize the ERP computer system to look up parts, process orders, review customer accounts, etc.
• Interact effectively with Sales, Manufacturing, Purchasing and the Manager-Technical Service & Parts Sales to ensure parts are available and costing is correct.
• Interact effectively with Technical Services to ensure the correct parts are ordered and shipped.
• Work with distributors/customers to track UPS shipments, investigate order discrepancies, or order changes
• Work with others in the department to process warranty orders, payment, and invoices
• Maintain a clean and neat work area.
• Identify and record any problems relating to the product, process and quality system.
• Initiate, recommend or provide solutions through designated channels.

Requirements:

• Associates degree or equivalent experience, preferably in customer service or data entry.
• Excellent interpersonal and verbal communication skills.
• Computer proficiency in a Windows environment is required, proficiency with any ERP or related manufacturing software preferred
• Must possess professional telephone etiquette and skills.
• Must be able to work with a high degree of accuracy.
• The ability to work effectively with others in a team environment is required.
• Must possess the ability to follow written instructions.

Desired Characteristics:

• Mechanical aptitude is preferred to facilitate the understanding of the component structure of the environment.
• Previous customer service or parts room experience.

For over 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW makes above ground and below ground products for both conventional, vapour recovery and clean energy applications in the retail and commercial markets. Additionally, OPW supplies loading arms, valves and dry-break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. OPW has manufacturing operations in North America, Europe, Latin America and Asia Pacific, with sales offices around the world. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under 'DOV'. To learn more about OPW’s 125 years of providing industry-leading solutions, visit our website at www.opwglobal.com.

Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com

You drive by (or through!) car washes every day, but have you ever thought about where they are made? That’s what we do! Belanger, Inc. is part of OPW VWS, a leader in the Vehicle Wash Manufacturing industry. Excellent benefits package provides employees medical, dental, and vacation eligibility on their first day of hire. Benefits also include company paid life insurance and 401K matching of up to 3.5%.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Northville, MI 48167: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Work Location: In person

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