Job description
Function(s):
Provides telephone or walk-in information on community resources, and assistance for long term supports and services.
JOB RESPONSIBILITIES:
Provides telephone or in-person evaluation, information, and assistance for long term care applicants
- Complete Long-Term Services & Supports Questionnaire (LTSSQ) and Support Navigation in the Ohio Benefits Long Term Services and Supports (OBLTSS) data system within timeframes identified in contract with ODA and ODM.
- Data enter information into PASSPORT Information Management Systems as required by the OBLTSS program. Complete data entry into the Chart Assignment Log for individuals requesting an assessment.
- Provide information on program options, eligibility, and community resources.
- Assist callers in identifying needs and securing appropriate programs, services and care settings utilizing available resource directories.
- Facilitate the contacting of resources if a consumer is unable to complete or complete a warm hand-off, if needed.
- Provide information, assistance, and referrals to individuals who walk-in to the Agency and then complete the LTSSQ and Support Navigation in OBLTSS.
- Utilize Ohio Benefits and Ohio MITS systems to determine individuals Medicaid and managed care status.
- Participate in community groups as requested.
- Obtain AIRS certification. Must obtain passing score within three attempts.
- Complete Phone Log and Time Card daily to accurately reflect time spent on each activity.
- Refer callers to telephonic consumer satisfaction survey per current protocol.
Other Duties
- Contact community agencies and medical offices to promote agency programs and obtain referrals.
- Complete annual Compliance training and other Agency trainings as requested.
- Identify and implement LEAN process engineering activities.
- Participate in the development and implementation of the local performance culture.
- Exemplify the Agency 3Cs corporate culture in all activities and interactions with staff, members, consumers, stakeholders as well as the community at large.
- Maintain minimum proficiency in all requisite computer applications and software.
- Participate in the implementation of strategic business and/ or operational plans, projects, programs, and systems as appropriate for the objectives.
- Participate in and contribute towards accomplishment of divisional and Agency performance goals.
- Perform other tasks as assigned by supervisor.
Required:
- A minimum of 1 year experience in a customer service, social service or medical setting
- High School diploma
Preferred:
- Above average accurate typing skills
- Prior experience with conflict resolution or customer service
- Experience with Microsoft Office products
- Bachelors degree in a related field
- Prior experience in a nonprofit setting
- Prior experience with Medicare and/or Medicaid services
- Prior experience with aging and disabled population
- Prior experience with long-term care services, Medicaid waiver and/or mental health services
Upon hire:
- Completion of OBLTSS training and PASSPORT Modules within first 90 days of employment. AIRS certification when eligible for testing
- Office based position with possibility to participate in remote work pending successful orientation
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.