Job description

Job Title: Account Manager - Join the ServiceLegend Revolution!

Are you ready to make a REAL impact with a FAST-growing digital marketing agency that's on a mission to transform the home services industry? ServiceLegend is looking for a passionate and dedicated Account Manager to join our team of rockstar Account Managers!

As our Account Manager, your mission is to create legendary customer experiences, transforming clients from "satisfied" to "absolutely thrilled" with our service! You'll be the go-to person for our clients, helping to develop innovative digital campaigns, managing relationships, and ensuring seamless collaboration between clients and our internal teams.

At ServiceLegend, we put culture first. We are willing to train great culture fits with the right mix of drive and growth mindset. So if this sounds like you, apply to join our team today!

Key Responsibilities:

• Lead client onboarding calls like a boss
• Be the designated first point of contact for all accounts with questions, updates, and changes to their existing account
• Provide outstanding follow-up and follow-through on all tasks and assignments
• Communicate effectively with clients and team members, providing simplified explanations for complex situations
• Strategically communicate the fundamentals and practices of traditional and non-traditional forms of media
• Use your investigative skills to resolve problems with a high degree of accuracy
• Track campaign development and progress toward deadlines like a pro
• Assign new work for clients to members of our internal team
• Support PR, marketing, and sales staff in building a cohesive message that aligns with the client's brand voice
• Generate new campaign ideas to accomplish client goals
• Meet with clients to discuss and develop goals, budget, and project scope
• Maintain a positive attitude and focus on solutions, not problems
• Other duties may arise from time to time and may be assigned to the employee

Required Skills and Qualifications:

• Customer service - Advanced
• Gsuite / Email Tools - Advanced
• Ability to Solve Problems - Advanced
• Communication Skills - Advanced
• Meta Ads Manager - Intermediate
• Marketing strategy - Intermediate
• SEO - Intermediate
• Facebook Ads - Intermediate
• Public relations - Intermediate
• Microsoft Office - Intermediate
• Adobe Creative Suite - Intermediate
• Google Ads Manager - Intermediate
• Customer relationship management software - Intermediate
• Knowledge of at least 1 of the following: Hubspot, Click funnels, Active Campaign, Squarespace - Intermediate

Preferred Skills and Qualifications:

• Teamwork
• Flexibility & Adaptability
• Integrity
• Effective Communication
• Collaboration
• Customer Service
• Relationship Building
• Organization
• Problem-Solving
• Attention to Detail
• Negotiation

Why join ServiceLegend?

• Be part of a mission-driven, passionate team dedicated to doubling or tripling the revenue of 500 home service companies.
• Enjoy a supportive, collaborative environment where we share ideas and strategies, and celebrate each other's successes.
• Experience a culture that lives by its core values, empowering you to grow and make a difference.Building Servant Leaders

Extreme Ownership
Go The Extra Mile
Always Be Learning
Be THE trailblazer
Have a blast & enjoy the journey
Be Legendary & Dominate
Be a Lion

• 100% Remote Work - Work from home, with in-person team-building events.
• Fast Growing, with Lots of Advancement Opportunities.
• 401(k), Dental Insurance, Health Insurance, Vision Insurance, Life Insurance, Paid Time Off, Paid Sick Time, and more.
• Paid Training, including quarterly training opportunities.
• New iMac computer and standing desk for new hires.
• 13 paid holidays.
• Entire week of paid time off for Christmas to New Year's Day.
• Quarterly Team Building Events for Local AZ team members.
• In-person annual Q4 outing in Phoenix for all team members.
• Dedicated annual education budget.

Location and Work Setup:

• 100% remote with in-person quarterly events for local AZ talent.
• Company computers and desks provided for all employees in need.

Application Process:

Ready to become a ServiceLegend team member? Apply through Indeed and include your resume with references. We look forward to getting to know you better and helping you develop your career!

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Work Location: Remote

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