This position is responsible for client profitability, maintaining client relationships and the success of assigned areas/clients within the Facilities Maintenance business sector. Will manage 3-5 team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Effectively forecast and manage client profitability through vendor pricing negotiation and dispute resolution, vet pricing with Facilities Coordinator.
• Create and consistently deliver above average customer service experience; actively build and maintain excellent customer relationships.
• Managing multiple client relationships and dynamics.
• Responsible for leading a team of 3-5 team members.
• Maintain key performance indicators according to the service level agreement.
• Proactively liaison with vendors to resolve service delivery issues.
• Responsible for training, coaching, and managing staff on all aspects of client relations as well as customer service and SOP for the business unit.
• Deliver multiple service solutions simultaneously while managing scope of work and budget requirements.
• Input necessary data into computer system to tack and follow up on vendors.
• Manage work order dispatch; make profitability decisions
• Review and provide approval to vendors based on scope of project
• Ability to work within ambiguous situations.
• Must be a self-starter and driven for results.

EDUCATION, EXPERIENCE and TRAINING:

• 4 years of related facilities maintenance/account management experience and/or training; or equivalent combination of education and experience.
• Previous experience in Facilities Maintenance/Construction a plus. Intermediate to Advanced MS Excel skills required
• Affinity with Computer Software