Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as an Account Director today with HealthTrust.

Benefits

HealthTrust offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as an Account Director. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Account Director

Job Summary and Qualifications

The Account Director (AD) serves as the principle executive contact with HealthTrust members. In this role, the AD is responsible for working with members to drive value and savings to enhance their performance, as well as expanding HealthTrust’s footprint with the member and driving growth. The AD establishes and maintains professional business relationships, expedites the utilization of HealthTrust contracts and offerings by the members. The AD serves as a trusted advisor to the member(s) s/he supports, engaging member executives regularly for the purpose of helping them achieve savings, improving performance, promoting standardization, and eliminating waste in the Supply Chain function and other key areas of their enterprise. The AD has leadership responsibility to develop and maintain a robust account plan, and executing against that plan to identify opportunities for his/her accounts to improve operational and financial performance. The AD effectively utilizes various data and analytics tools and reports to analyze and present key opportunities to the member(s) s/he supports, as well as summarizing and presenting savings results and other key information to the member(s). The AD works to coordinate HealthTrust resources to ensure that HealthTrust members are supported as effectively as possible, experiencing superior service that results in member loyalty and retention, as well as advocacy and promotion of HealthTrust to prospective members. This high profile and professional position may be home-based or office-based, depending on location of account assignments.

Portfolio of assigned strategic accounts includes Hospitals, Ambulatory Surgery Centers, Long Term Care facilities, and/or Behavioral Health facilities. The ability to travel extensively up to 75%, including overnight travel, is required for the role.

Supervisor

Assistant Vice President or Vice President, Strategic Accounts

Key Responsibilities

• Formulates and leads as one point of contact for cross-business unit strategies and plans for member.
• Move strategic customers from current state to a trusted strategic partnership; formalize partnership through an agreement that is recognized across HealthTrust and the account.
• Meets member specific targets for organic growth, contract performance, compliance, conversions, PA renewal, savings and strategic objectives.
• Establishes productive, professional and consultative relationships with C-Suite and executive personnel throughout member organization, building credibility and trust through collaboration.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary HealthTrust personnel.
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one to three year period that leads to a clear action plan for success.
• Coordinates the involvement of the vertical team (Specialists, Account Managers, Support Services, technical resources, operations management and leadership) to develop and articulate a strategic vision for member in order to meet account performance objectives and customers' expectations.
• Builds strategic partnerships with accounts to further advance company goals of revenue and margin enhancement.
• Establishes strong relationships with key internal Sourcing, Supply Chain, Clinical Resources and Finance within HealthTrust to become a Trusted Advisor
• Keeps the organization’s vision and values at the forefront of decision-making and action.
• May supervise staff assigned to support responsibilities for specific customers.

Knowledge, Skills & Abilities

• Working knowledge of healthcare industry, supply chain, GPOs, clinical and business personnel
• Strong analytic skills- Advanced skills in Microsoft Excel with the ability to use functions such as Pivot Tables, VLOOKUP, etc.
• Advanced skills in Microsoft PowerPoint and Word.
• Ability to gather, analyze and make sense of large amounts of data and apply it to make business and customer-focused decisions.
• Ability to demonstrate financial knowledge and business acumen.
• Able to work under consultative direction toward predetermined long-range goals and objectives, where assignments are often self-initiated.
• Excellent communication and inter-personal skills; able to present and influence credibly and effectively at all levels of the organization including the C-Suite
• Exceptional Project Management, communication, negotiation and presentation skills
• Proven ability to successfully manage multiple projects and timelines
• Ability to effectively negotiate with a record of accomplishment of results.
• Passion for results- able to drive high standards for self; tenaciously working to meet or exceed challenging goals;
• Demonstrated ability to calculate figures and amounts such as savings, rebates, fees, and percentages, as well as analyze statistical and financial data.
• Ability to understand and follow spreadsheets and contract language
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow with minimal direction.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to initiate tough conversations, effectively manage internal politics, and handle conflict in a healthy, relationship-building manner.
• Must demonstrate executive presence and emotional intelligence, remaining calm and confident in challenging situations
• Intimate understanding of all internal functions of both HealthTrust and the accounts assigned.
• Excellent time management skills with ability to use independent judgment effectively
• Ability to execute, both independently and as a collaborate member of various teams and committees.
• Ability to execute effectively without constant oversight, yet understanding when it is appropriate to consult with leadership

EDUCATION

Bachelor’s degree in business or management related field. Advanced degree preferred.

EXPERIENCE

• Minimum 5+ years of strategic account management experience managing large national and/or global brand relationships and at least 3+ years of market segment experience or successful record of accomplishment as a Strategic Account Manager (supply chain and healthcare industry preferred)
• Sales experience- prospecting, pipeline development, conversion
• Project management experience
• Experience working with data analysis and visualization tools, such as Microsoft PowerBI and Tableau
• Experience with Excel, Word, and PowerPoint.
• Salesforce CRM experience preferred
• Consulting experience a plus

HealthTrust Supply Chain is a critical part of HCA Healthcare’s strategy. Our focus is to improve performance and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor cost-efficient initiatives and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Account Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.