Job description
We are currently seeking x50 Working from Home Customer Service Advisor's to join a busy Customer Service team we have starts from 31.08.2022 onwards ( it is a bring your own device role)
Due to client requirements all initial training period of 4 weeks will need be completed on ZOOM with full support team on hand. training will also be paid.
- You will be expected to have use of a laptop with min windows 10
- own headset
- strong wifi connection and somewhere to work at home
- £9.50ph - £380.00p/w weekly pay
Operational Hours will be 07.00-22.00 5 days per week, Monday-Sunday and will be based on a 4 week rotation. These are all full time 40 hours per week, with weekly pay.
Our client prides themselves on delivering first class customer service, quality as well as service and value, so we are looking to create a customer service team with these same values and to promote brand awareness.
Main Responsibilities
- To process a high volume of customer service enquiries accurately and resolutely within handling times, while fully respecting any quality assurance requirements
- To ensure all processes and procedures are fully adhered to, satisfying customer requests to the highest standard and within service levels
- To liaise with colleagues, where required, to resolve customer queries
- To deliver first class customer service, promptly handling all calls received; foster strong customer relations and actively promote the brand and its values.
- Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf
Desire
- Understanding of retail customer service and/or the retail sector
- Ability to suggest improvements to processes to drive customer service efficiency's
- Being willing to take on the unknown, hold a conversation with the customer and pay attention to detail, rather than relying on a script
- A strong work ethic
If this sounds of interest please register with us at www.hrgo.co.uk/register. Once completed please contact us on 01513471110 (please ensure you tick your local branch as Liverpool on your application.)
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