Job description

Exciting opportunity to WORK AT HOME for a fast-growing healthcare organization!

Must live within 50 miles of the Yuma, AZ.

No selling & no quotas! Customer service only.

Paid Training will provide the tools needed to help customers from various Healthcare organizations!

Great Facts!

• Computer and Accessories Provided - You just need high speed internet and a router to hard wire the equipment

We at Convey Health Solutions focus on building specific technologies and services that can uniquely meet the needs of government-sponsored health plans. We provide member management solutions for the rapidly changing healthcare world.

We are seeking Customer Service Representatives to join our call center member services operations team. In these positions, we are recruiting talented individuals that are looking to join a fast paced, growing and professional organization.

How you will assist our customers:

• Process requests for Over the Counter (OTC) items received from health plan members via mail or phone call
• Update account information such as billing options and changes of address or phone numbers
• Answer questions pertaining to mailings sent out by the company periodically
• Make concise and detailed notations as it pertains to member records
• Submit mail requests for beneficiaries such as ID cards
• Educate beneficiaries on how the plan works, including benefits, cost sharing, and levels of coverage
• Research premium billing discrepancies and prescription claims processed

Education/Experience:

• Six months customer service experience is preferred
• Call center experience is preferred; healthcare and/or pharmacy industry experience a plus; or any equivalent combination of related training and experience.
• Good oral and written communication skills
• Good computer skills are required.

Job Types: Full-time, Temporary, Seasonal

Pay: $16.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Yuma, AZ 85364: Reliably commute or planning to relocate before starting work (Required)

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in Yuma, AZ 85364

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