Bishop Rehabilitation & Nursing Center is looking for a Weekend Concierge to work in our facility in Syracuse, NY.

DUTIES:

• Welcome new Residents & their families to ensure a smooth, hassle-free move
• Ensure rooms are clean & ready before welcoming new Residents
• Introduce new Residents & their families to life in our “Home” and show them around the Facility
• Coordinate between new residents & unit managers to ensure their quick evaluation upon arrival
• Follow up with new residents within three days of arrival
• Make at least three round per day on every floor to discuss Residents’ needs and concerns
• Maintain a daily log with questions, concerns and issues raised; and any follow-up steps taken
• Submits Daily logs to the Facility Administrator
• Assists Residents with the discharge process & follows up the next day
• Establishing & maintaining relationships with local hospitals, physicians & community organizations for the purpose of generating consistent admissions to the facility
• Understand the admissions process including policy, procedures, assessments & paperwork requirements
• Support the facility's PR to generate a positive image & encourage word-of-mouth referrals
• Maintain knowledge of regulations governing Medicare/Medicaid/Managed Care reimbursement processes
• Communicate special needs of new admissions to staff to ensure a smooth transition
• Provide appointments for facility presentations and on-site tours

REQUIREMENTS:

• Demonstrate passion & enthusiasm to work with elderly Residents
• Minimal high school diploma or equivalent
• Excellent interpersonal & communication skills
• Ability to multi-task as well as stay on task & concentrate with constant interruptions
• Prior experience as post-acute and long-term care Admissions
• Experience in community relations preferred
• Be self-driven with excellent internal sales/marketing skills
• Ability to implement the process to achieve desired outcomes
• Possess communication, time management, and organizational skills
• Solid computer skills; working knowledge of MS Office
• Nursing License preferred