MedCerts – a Stride Inc. company (NYSE: LRN) – is a national online training provider strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas of allied healthcare and IT, it serves individuals from all backgrounds, including the military and their families, career changers and the under- and unemployed. MedCerts delivers career training through HD-quality video-based instruction, virtual simulations, games and animations, and on-the-job training through Experiential Learning solutions. Since 2009, the company has developed over 45 career programs, trained and up-skilled more than 55,000 individuals across the country and partnered with over 500 American Job Centers and more than 1,000 healthcare and academic organizations to build talent pipelines, and provide the option of articulated college credit to our students. In 2020, MedCerts was acquired by Stride, Inc. Stride has transformed the teaching and learning experience for millions of people by providing innovative, high-quality, tech-enabled education solutions, curriculum, and programs directly to students, schools, the military, and enterprises in primary, secondary, and post-secondary settings. For more information, visit medcerts.com.

The Web Operations Support Technician will learn to respond to triage and resolve operations support cases across the MedCerts software platform and escalate problems as necessary. The technician will answer questions originating from both within the organization and the student base. The ideal candidate will have evidence of having executed or supported customer-facing web applications in a technical support position. Successful candidates will be able to demonstrate excellent communication skills and independently problem-solve issues in an integrated web application environment with many independencies.

This position will support general application operations across the company’s platform, including triaging support cases, provide front-line support for technical support, investigate errors/bugs, disposition support tickets, and escalate issues as necessary. The specialist will also help develop documentation, improve existing processes, and support operations priorities as needed. The company has built a traditional Learning Management System (LMS) and a Content and Learning Managements System (CLMS) to support learners across multiple industries, through several unique business channels.

WORKING CONDITIONS

This is a flexible position in which work will be completed during normal business hours (approximately 8:30 AM – 5:00 PM).

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