Job Description:

Role Summary/Purpose:

This new role is for Program Manager of the SHIELD Fraud platform, and will be responsible for leading the SHIELD deposit fraud transformation activities within the Consumer Bank Credit organization. This includes ensuring the successful build of new systems and related processes to support the SHIELD real-time Deposit Account Fraud Management Credit initiatives.

The ideal candidate will have extensive project/program management experience in deposit fraud working with large cross functional teams, including multiple 3rd parties, Consumer Bank, IT, Operations and Credit. In addition they will have a proven track record of managing large scale programs with on time/on budget delivery.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Business Program Manager – Roles and responsibilities:

• As Program Manager, lead the Credit SHIELD fraud transformation project to advance deposit product offerings and overall protection & loss mitigation of Synchrony & its customers.

• Manage all SHIELD-related project work for Deposit Fraud Transformation in areas of new product development, compliance, IT, vendor management, Operations, external fraud, and investigations.

• Serve as primary contact for new initiatives to ensure projects are prioritized based on strategic priority & risk and reward, proper scoping and sequencing to optimize value proposition

• Lead engagement for the Consumer Bank Credit team with multiple business functions, Agile and engineering teams, as well as external vendors to drive transformation program

• Manage dependencies, escalate & remediate risks and support prioritization of any scope changes that are introduced.

• Supervise engagement with 3rd parties, business & technical users to ensure gathering/validation of user stories, requirements and the development of detailed specifications and design solutions that meet Credit & business objectives.

• Lead, manage and direct cross-functional resources (IT and Business) as required throughout project lifecycle

• Create overall project plan & budget that tracks critical project milestones/tasks/expenses.

• Plan and communicate with business, IT Leadership, and other key stakeholders regarding project status, milestones, issue resolution and escalation

• Lead the product release plans and set expectation for delivery of new functionalities using strong Program Management or Project Management experience.

• Oversee new change management controls that are introduced to the program.

• Partner with Third Party application providers to ensure project tasks align with delivery dates.

• Ensure an effective overall test plan and approach on projects. Engage business and customer stakeholders for User Acceptance Testing (UAT).

• Execute on production deployment deliverables & provide post implementation support.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s Degree and minimum 5 years of IT related project management experience in financial services or in lieu of degree High School diploma/GED and 9+ years of IT relafinancial services project management experience

• 5 years+ Tenured Program/ Project Management professional w/ deposit Fraud experience; preferred in Digital Banking

• 3+ years' experience in fraud detection/prevention principles and best practices

• 5+ years of experience with project management methodology (Waterfall, Agile) and all phases of SDLC

Desired Characteristics:

• Demonstrated ability for proactive issue management and resolution

• Strong collaboration and consensus building skills and ability to get multiple stakeholders aligned for on-time delivery

• Good working knowledge of deposit fraud systems, transactions and vendor tools

• Experience with business risk and control best practices ex. Project risk assessments and impact on deliverables

• Analytical/critical thinker

• Customer experience focused

• Strong communication and networking skills

• Expert knowledge of deposit fraud systems, transactions and vendor tools

• Ability to communicate clearly and concisely, both orally and in writing

• Motivated, self-starter with strong problem-solving skills

• Ability to balance multiple priorities and meet deadlines

• Ability to work on multiple ongoing projects with minimal oversight

• Track record of exceeding expectations and delivering on-time

• Prior vendor-based fraud management system implementation experience

Grade/Level: 13

The salary range for this position is 130,000.00 - 210,000.00 USD Annual

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Some positions are bonus eligible.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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