Our ideal candidate is someone who is excited to become a part of an awesome, fast-growing team and must display these three top (required) skills:

1. Business Acumen with relationship and program management, including the launching of new card products or management of large scale marketing/operations centers

2. Credit Card Experience at a big bank, newer growing bank or fin-tech credit card organization

3. People Development with the ability to transform current team to new program management focused on the market

Position Summary:

The VP, Card Programs is responsible for the strategic and tactical management of the B2B Card Programs designing and executing the successful onboarding and life-cycle management of client card programs, while driving internal revenue growth & product enhancement. This role will oversee credit card programs from marketing & acquisition, through the operational life-cycle of an account (Card Issuance, Servicing, Fraud Prevention, Collections and Recovery). The VP, Card Programs will lead the Card Program team through partnership with associated internal and external partners to establish outcomes and strategies that contribute to the mission of transforming the client experience while driving business line growth.

Perks:

• Medical, FSA & HSA, Dental, Vision + More!
• 401k - 100% vested once you start contributing. Generous company match!
• Regular employee health, wellness & engagement activities!
• Pet Insurance, because fur babies are important to us too!

About Vervent:

As one of the pre-eminent Lending as a Service (LaaS) companies, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services including Loan & Lease Servicing, Call Center Services, Backup Servicing/Capital Markets Support, Credit Card Servicing, and Card Marketing & Customer Acquisition. Vervent empowers companies to accelerate business, drive compliance, and maximize service.

If you’re interested in reviewing the full job description, continue reading below…

Essential Job Functions:

• Lead the development and execution of client card programs through collaboration with cross-functional teams internally and external business partners to drive key program outcomes and support business line strategy.
• Ensure effective management of external partnerships including clients, sponsor banks, credit card associations, processing systems, credit reporting agencies, and others.
• Develop subject matter experts in program policies, practices, systems, and governing rules and regulations
• Effectively manage data, analytics, and analytics tools for internal and external program insight and opportunities
• Collaborate across the company and with clients’ leadership teams to maintain alignment on vision, strategy and performance to goals with an entrepreneurial mindset, leveraging critical and analytical thinking to increase the value proposition of assigned programs.
• Lead strategic initiatives that ensure stakeholder engagement and efficient program execution.
• Monitor competitive activity, market drivers, and internal and external constraints and collaborate with the sales organization to develop successful sales and marketing strategies, programs and tools ensuring strong market-based engagement.
• Lead team responsible for lifecycle management of in-market and new-to-market program offerings and identifies market needs by gathering voice of the client (VOC) to develop clear plans for launching new programs and program enhancements supported by robust business cases.

• Bachelor’s degree in a business discipline or related field with master’s degree preferred.
• 7+ years of experience in card program management & project management, or variety of credit card operation management in banking, financial services or Fintech firm.
• Ability to work in a cross-functional team including Operations, Sales, IT, and executive management and drive outcomes without direct authority.
• Effective written and verbal communication with ability to present materials to highest levels internally and within client organizations while leading team of subject matter experts on assigned business line.
• Skill in communicating clearly, effectively, tactfully and patiently in person, over the phone and in writing to a diverse population, one-on-one or small groups, with ability to lead and influence others with a high degree of business acumen and emotional intelligence
• Actively anticipates, identifies and manages program risk and client portfolio risks within position scope and across company.
• Demonstrated experience leading successful, high value client portfolios.
• Proven vertical industry expertise and demonstrated ability to evaluate business opportunities and results against established objectives.
• Demonstrates expert consensus-building and evaluates complex business challenges while driving change across initiatives within and outside direct accountability.

Physical Requirements:

The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary:

$172,500 - $230,000/year