Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to Pet parents in need? Do you want to advance your skills in a supportive environment? If so,

VCA Woodstock Animal Hospital is looking for you!

We are seeking an experienced Lead Client Representative to join our tem.

We pride ourselves on bringing World Class Medicine with Home town care to a our tight community. We are a full-service medical facility offering wellness, hospitalization, urgent care, advance surgical services, internal medicine specialty, cold laser therapy, and so much more!

Job Summary:

Our team is looking for a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service. Under direction from the Hospital Manager, the Client Service Lead performs a wide range of tasks, from administrative, financial, to quality patient care and excellent client service, while motivating their team.

Essential Functions:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms

• Scheduling and confirming appointments

• Placing outbound calls for follow-ups and reaching out to prospective clients

• Presenting and explaining fees, including processing payments

• Recommending, selecting, and obtaining products and services, including prescriptions

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)

• Managing medical records, charts, reports and correspondence

Schedule: Full-time opportunities available.

Not looking to be scheduled for 40 hours? No problem! Our leadership team believes in work-life balance and wants to work with you!

Benefits:

• We offer competitive pay along with a comprehensive benefits package, including medical, dental, vision, 401(k), short term and long term disability, life insurance, paid time off, paid paternal leave, employee pet discount and so much more!

Address: 691 Lake Ave Woodstock, IL 60098

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com