Veterinary Client Services Representative | Full-Time | Southampton, NY
Full Time
Southampton, NY 11968
Posted
Job description
Seeking an independent and compassionate Client Services Representative to join our team!
Why
Olde Towne Animal Hospital in Southampton, NY?
Located in Southampton, NY, our hospital is a full service AAHA accredited small animal veterinary medical facility. We offer compassionate, high quality veterinary care to our clients' pets. Our state of the art facility possesses some of the most modern in-house diagnostic and surgical equipment.
Our team wants you to know...
Everything we do, we do with genuine compassion for pets and pet owners, and with pride in the quality of veterinary medicine we offer within our neighborhood. Olde Towne Animal Hospital is an AAHA-accredited hospital, which demonstrates our commitment to meeting the highest standards in veterinary medicine. Our veterinarians, technicians, receptionists, and every other staff member in between are highly personable and devoted to caring for the needs of your pet, day in and day out.
Our Commitment to Diversity:
We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.
Who are we looking for?
Applicants must have at least 1+ years of front desk experience, professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients. Experience as a medical receptionist or with medical terminology is a plus!
Responsibilities:
- Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
- Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
- Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
- Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
- Assist in cleanliness and maintenance of the hospital to ensure a great client experience.
Benefits:
We're dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life.
These include:
- Competitive salary: $20-$26/hr based on experience and skillset.
- Medical, dental, vision, and prescription drug benefits for you and eligible dependents
- Paid time off for full-time employees
- 401(k) plan
- Continuing education allowance for licensed technicians
- Guardian voluntary benefits
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