Job description

UPP Global is seeking a highly motivated, charismatic, hospitality pro to join our team as a Valet Account Manager that will oversee valet parking operations at one of our premier hotel locations in the Old Port district of downtown Portland, ME. Whether you are a experienced operator looking to move ahead within the parking services / hospitality field, or a career-minded manager thinking about a lateral move into Valet Parking Services, this is a great opportunity to grow professionally and accelerate your career with an organization on the upward trajectory.

About UPP Global: Active in 9 states at over 300 locations and counting, UPP is a growing leader in parking management services that has been making noise for disrupting the market, outperforming industry benchmarks and outpacing its peers in one of the most competetive service fields. In this phase of hyper growth with no foreseeable end in sight, there's never been a better time to become part of the leadership at UPP!

- Salary: $50,000 - $60,000 annually. Bonus Eligibility: 5% of base salary

- Relocation benefits may be considered for the exceptionally qualified candidate.

- Availability: Must be available/responsive outside of traditional business hours, within reason

- Experience in parking management and/or hospitality strongly preferred, however not required. Ideal candidate will have a prior success in fields charaterized as fast-paced settings and providing professional services - experience lending overlapping skills and synergy to this role. Some of these fields may include: agency/account management; retail, e-commerce, end-user or B2B sales; residential/luxury property management; FOH, high-end BOH, Food & Beverage management; travel industry; team-sports and coaching thereof; event operations, live entertainment & venue management, security management and audio or visual production management

Position Duties, Responsibilities, and Roles:

The Valet Account Manager orchestrates the service experience for hotel guests and must be a team-first oriented leader. They are responsible for all duties involving coordination and administration of the location and will work with other hotel personnel to maximize guest and client satisfaction. As the Valet Account Manager, you will be an integral part of the hotel’s overall success. You will report directly to the Regional Hospitality Manager.

Primary Duties include:

• Welcome and greet all guests in a friendly, upbeat, and positive manner using the guest’s name when possible
• Maintain a pleasant, friendly, and professional demeanor with all guests, parkers, co-workers, and clients
• Provide exceptional hospitality services to guests in an attentive, friendly, and efficient manner
• Personalize every interaction with guest by delighting and building great relationships
• Effectively present information in one-on-one and small group situations to guests, parkers, co-workers, and clients
• Promote a teamwork philosophy through leading by example and effective communication skills
• Explain parking rates and retrieval procedures to guests upon arrival
• Work with hotel department heads to manage day-to-day activities of the hotel
• Manage the systems and standards currently in place through diligent oversight
• Be a detail-oriented leader who is driven to succeed
• Ensure compliance of company and client policies and procedures
• Arrange for prompt parking and retrieval of vehicles for arriving and departing quests in a safe and friendly manner
• Lead the work group in delivering high levels of guest service
• Manage shuttle pick up/drop off schedule and maintenance related items
• Practice preventative safety procedures and leading the team in facilitating a safe working environment
• Evaluate staffing requirements and create work schedules weekly adhering to budget goals
• Responsible for interviewing, hiring, development and terminating of personnel as necessary
• Responsible for revenue collection and reconciliation
• Review of client statements, and portfolio performance based on revenue analysis, profit & loss reports and various accounting-based reports
• Responsible for annual budgeting and performance of location’s portfolio
• Assist in developing and facilitating the proposal process for existing and prospective clients for project development, proposal writing, contract negotiations, client presentations
• Build relationships with existing clients while working on expanding location portfolio
• Ensure compliance with local, state, and federal laws
• Perform other duties as assigned

Requirements:

• Previous experience in the parking industry preferred
• Previous management experience preferred
• Must maintain a strict uniform and grooming policy and work with associates each day to ensure all policies are met or exceeded
• Must be comfortable sitting, standing, walking, running, driving and being active for most of the day
• Must have a good work ethic and be a team player
• Must possess current drivers’ license that has been held for at least 5 consecutive years and maintain a clean driving record
• Must cover all visible tattoos
• Ability to drive a manual transmission preferred
• Must display tremendous leadership, communication, and organization skills
• Must have the ability to work evenings/nights and weekends and some holidays
• Must be at least 18 years of age and able to pass a criminal background check and motor vehicle report (MVR) check
• Ability to lift, push and pull at least 50 pounds

Benefits:

All our employees accrue paid time off beginning on their first shift. In addition, employees working 30 hrs. or more each week are eligible for our benefits package including:

• Medical, Dental, Vision
• Health Savings & Flexible Spending Account
• Company paid life, AD&D, STD & LTD insurance
• Paid Time Off
• Holiday pay
• Retirement savings with company match up to 6%
• Employee Assistance Program
• Gym Reimbursement
• PayActiv, Earned Wage Access: With PayActiv, you access your money instantly from hours you've already worked! Transfer to your bank or debit card, call an Uber, and order goods from Amazon! Through PayActiv, your accessible earnings are NOT a loan, so there's no interest! It’s just your money, when you need it!

UPP is an Equal Opportunity Employer (EEO) that encourages applicants who are Protected Veterans of The U.S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply. (EEO/M/F/V/D).

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Signing bonus

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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