Do you have the passion to deliver outstanding service to customers and ready to join an exceptional service organization?

Morrison Express is looking for an Ocean Import Agent to join our growing team in Carson, Ca.

Schedule: 8:00am – 5:00pm / Mon-Fri

Location: 20801 S. Santa Fe Ave., Carson, CA 90810

AT MORRISON EXPRESS, OUR VISION IS TO BECOME AN EXCEPTIONAL SERVICE ORGANIZATION – ONE THAT’S BUILT ON AN UNWAVERING AND UNENDING FOCUS ON OUR CLIENTS

We will delight our customers with service standards that far exceed their expectations. We will measure our success by our customers’ words, not ours. As an exceptional service organization, we will maintain and expand long-term relationships with valued customers and achieve high levels of profitable growth in that process.

As the Ocean Import Agent, you will work closely with clients and internal team members to ensure the timely and accurate movement of ocean freight. You will be hands on with your customers, working closely with customers and team to find resolution to problems that may arise. In order to be successful in this role, you will be a critical thinker, able to adapt process and create solutions in response to challenges. You will be dependable, persistent, be an excellent communicator, and customer service oriented.

Who We Are and What We Offer

Benefits - Employees are eligible to participate in benefits on the 1st of the month following their start date.

• Health, vision, dental insurance, flexible spending account
• 401K with employer match
• Generous paid time off
• Paid Disability Insurance, Life Insurance, AD&D, and Voluntary Life and AD&D
• Biannual profit share

Our Core Values:

• Integrity
• Customer Focus
• Teamwork
• Proactiveness
• Accountability

A STRONG FAMILY

Established in 1972, Morrison Express began as a regional air freight specialist. Fifty years later, we have grown to become a leading global provider of freight forwarding and logistics services with a network of more than 300 company and agent offices across five continents.

We serve an expanding list of multinational businesses, managing their air, ocean and ground freight forwarding and logistics needs on a global basis. Our success as a global service provider is and will continue to be driven by our team of highly dedicated and hardworking individuals. Their commitment and passion to their jobs are the backbone on which we have built our organization, and this will continue to be a source of passion with which we serve our clients.

In achieving our vision, we recognize that our people are our most important asset. We are committed to creating an environment where our people can learn, succeed, and grow. We will continually invest in innovative processes, technology, training, and other tools to support our people. In so doing, we aim to instill in the hearts of our people the passion to deliver outstanding service, equaled by none.

https://www.linkedin.com/company/morrison-express/about/

Responsibilities:

• To perform district ocean import operations and provide all associated documentation.
• Work closely with sales, account managers or sales office to respond expeditiously to customers’ needs.
• Communicate to customers, carriers, and other offices/agents in a quick and thorough manner
• Obtain documentation from carrier operators, match them with pre-advice and open files on the freight management system (FMS)
• Notify customers/brokers of product arrival and charges associated with these services; to do the same with the invoicing process.
• Generate freight transfer and support it with appropriate documentation.
• Track cargo arrival prior to arrival and update FMS milestones as per company guideline.
• Communicate timely with clients to set up and complete delivery of shipments.
• Issue delivery orders to carriers/truckers to arrange timely delivery.
• Complete all inbound moves; this includes, but is not limited to, ITs and permits to transfer.
• Obtain all necessary documents and charges prior to releasing freight; to supply sufficient documentation that will accurately verify all carrier invoices before payment approval.
• Trace lost freight and shortages; to follow-up with airlines/shipping lines and inform all stations /agents involved of these actions. File preliminary notices of claim.
• Assure that each file contains all its necessary documentation in correct sequence; to notify all parties that payable and receivable documents are completed accurately and forwarded in a timely manner; to develop clear, concise, accurate records that enable the accounting department to properly credit and bill A/R and A/P.
• Complete all tracking and billing milestones as set forth by company guidelines.
• Perform any other duties that may be assigned by the Department Manager/District Manager.

Qualifications:

• 1-year experience in Freight Forwarding Ocean Operations Required.
• Attention to detail, deadline-oriented, dependable, persistent, ability to manage time effectively, independent, documentation skills, scheduling, and reporting skills.
• Proven ability to communicate effectively with clients and vendors, with the ability to respond to a high volume of emails daily.
• Proven ability to suggest and implement corrective actions in case of issues that may arise.
• Strong computer skills with the ability to learn various computer programs.
• Proficiency with Microsoft Office required.

We are proud to be an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment, celebrate diversity, and prohibit discrimination or harassment for all employees, contractors, partners, vendors, and customers.

No relocation assistance is provided.

Notices to Applicants

This position requires that you must be authorized to work for any employer in the US.

We are proud to be an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment, celebrate diversity, and prohibit discrimination or harassment for all employees, contractors, partners, vendors, and customers.

Notice to Recruiters and Staffing Agencies

Morrison Express (“MEC”) has an internal recruiting team but may from time-to-time supplement that internal capability with the assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agencies are hereby specifically directed NOT to contact any MEC employee directly to present candidates. Agencies must obtain advanced written approval from MEC’s recruiting or HR team to submit resumes and have a fully executed contract for service in place. MEC’s recruiting or HR team must present ALL candidates to hiring managers.

To protect the interests of all parties, MEC will not accept unsolicited resumes from any source other than directly from a candidate. MEC will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Further, MEC will consider any candidate for