Job description
Overview:
Responsibilities:
Qualifications:
More About Carenet Health
Carenet Health delivers multi-dimensional value to healthcare organizations in areas such as revenue optimization, cost containment and consumer experience. Our clients choose us—and stay with us for an average of seven years or more—because of our clinical expertise and our experience creating meaningful connections that deliver impact and ROI.
Our solutions include multi-channel consumer engagement programs that support quality and satisfaction performance metrics, as well as on-demand clinical engagement and telehealth services that improve care and lower costs. Intelligent contact strategies, empathy-focused interactions, high-touch navigation assistance and best-in-class partners are a few of the key factors in our success.
At Carenet Health, we’re relentlessly focused on delivering clinically driven, consumer-centric engagement solutions rooted in powerful, one-on-one connections. One in five (65 million) Americans has access to our services, and we connect with 70,000 consumers daily about their health and wellness, coverage and benefits, care coordination and more.
This position will be responsible for account-based selling for large, strategic accounts within Carenet. Responsibilities will include managing all aspects of executive relationships for these accounts, researching and discovering expansion sales opportunities for Carenet Solutions, and adding services within the account. This position will carry a revenue growth number for the year, and will be assigned up to 10 accounts to develop and grow.
These accounts will be assigned a Strategic Account Manager who will be responsible for retaining the accounts, and managing this business so the Account Development Executive can work on expanding executive relationships, staying up to date on current events with the customer, attending shows and conferences, discovering new sales opportunities, and owning key relationships within the account.
- Responsible for achieving a defined end-year revenue growth goal
- Establish a sales pipeline of potential services to sell in each account
- Nurture and grow the pipeline through cold calling, setting up demos, attending conferences, and working through LinkedIn Navigator
- Communicate complex data and/or customer needs at a high level to executives or Carenet Staff members.
- Lead Quarterly Business Reviews with key decision makers.
- Primary point of contact for a set of existing and recently added health system customers.
- Develop strong relationships with key customers to expand the relationship whenever possible.
- Work collaboratively with cross-functional Carenet team members that are critical to the customers’ success – Client Services, Operations, Marketing, etc.
- Maintain Salesforce.com data pertaining to your customer account list.
- Maintain current knowledge of Communication Solutions products and marketing campaigns.
- Bridge knowledge and understanding of goals across client departments to obtain buy-in for added services.
Qualifications:
- Education equivalent to a bachelor’s degree or related work experience
- Three or more years of service sales and/or account management experience
- Ability and willingness to travel
- Strong project management skills including the ability to work with cross functional and intercompany teams
- High degree of emotional intelligence & ability to conduct crucial conversations
- Proactive and curious mindset and actions on a daily basis
- Demonstrated experience in representing and engaging with Senior Executive
- Ability to define business requirements and understand IT requirements
- Superior analytical and forward-thinking skills
- Competency in Microsoft Office products including Excel, Word, PowerPoint, MS Project; high level of proficiency in Salesforce.com
- Excellent verbal and written communication skills
- A good working knowledge of Carenet health and the product offerings
- Technical aptitude, including knowledge of SAAS based products
- Understanding of business issues facing Carenet Health clients
- Excellent presentation and public speaking skills
- Understand customers’ goals and vision
- Proven ability to build trust among customers, and consistently provide recommendations that make good “business sense” to the customer
We’re searching for the market’s strongest candidate to join our group of innovators, collaborators, and builders in pioneering the next phase of Carenet’s place in healthcare history. If this sounds like you, we need to connect!
More About Carenet Health
Carenet Health delivers multi-dimensional value to healthcare organizations in areas such as revenue optimization, cost containment and consumer experience. Our clients choose us—and stay with us for an average of seven years or more—because of our clinical expertise and our experience creating meaningful connections that deliver impact and ROI.
Our solutions include multi-channel consumer engagement programs that support quality and satisfaction performance metrics, as well as on-demand clinical engagement and telehealth services that improve care and lower costs. Intelligent contact strategies, empathy-focused interactions, high-touch navigation assistance and best-in-class partners are a few of the key factors in our success.
Learn more at carenethealthcare.com
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