The University of Oklahoma Bursar Services office seeks a customerservice oriented individual to serve as a Student Loan Counselor. This position is part of a small team of individuals who work with current and former University of Oklahoma students who have borrowed Institutional Student Loans or the Federal Perkins loan. This position counsels students while still enrolled at OU in understanding their repayment responsibilities. During a borrower¿s repayment period, the position counsels and assists the student loan holders and cosigners on payments, along with managing collection efforts. Counselors are also responsible for evaluating loan status, establishing repayment schedules, determining special payment arrangements, and assisting with possible deferment and cancellation eligibility. A high level of verbal and interpersonal skills is essential. This position will manage a portfolio of borrowers/cosigners and answer incoming questions via phone and email, and call borrowers and cosigners as necessary. Specific Institutional Loan programs are established for key departments and colleges across multiple OU campuses, this individual must be able to work with various campus offices and outside organizations to facilitate the processes for different types of loans. A candidate who enjoys working as a team member and who will foster a cooperative environment within the department is vital.

Required Education: High School diploma or GED,

• 12 months of general office or data entry experience

Skills:

• Ability to handle and count cash
• Basic math skills
• Ability to accurately read and understand written materials and instructions.
• Proficient in Microsoft Office (Outlook, Excel, and Word)
• Detail oriented for accuracy of data and information
• Ability to communicate well and build rapport with students, faculty and staff
• General office skills such as multiline phone, copying, filing, faxing, and mail
• Proofreading skills
• Tenkey by touch
• Customer Service skills

Advertised Physical Requirements:

• Sitting for prolonged periods. Communicate effectively and listens. Engage in repetitive motion. Use of computer and telephone. Standard Office Environment

Departmental Preferences:

• Experience in higher education, student services and bursar functions

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/PoliciesHandbooks/TBTesting.

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.