dnata is hiring a Turn Around Coordinator at SFO Airport!

Pay Rate $26.00/hr

100% Paid Employee Family Medical Insurance or extra $3.00/hr over base rate (up to 40 hours) with proof of health insurance

* Weekly pay, 401K, paid time off, paid training and company uniforms *

We are “Reconnecting a Better World” through our best-in-class team of dedicated, passionate, and highly trained aviation professionals. We have been awarded “Ground Handler of the Year” for seven consecutive years and are committed to our Vision of being the world’s most admired air services provider. Led from our Global Headquarters in Dubai and with international and domestic operations spanning six continents, our Mission is to deliver the promises our customers make. If you’re looking for a highly rewarding career in aviation services, you’re looking for dnata!

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

• Responsible for coordinating documentation between load control and loading team.
• Maintain daily trip files and station traffic report as well as all aircraft-handling related statistical data.
• Supervision of ramp functions.
• Operational safety/load security checks on aircraft prior to departure, which also includes the coordination of all operational activities during irregularities.
• Coordination of all phases of aircraft handling, including catering, cleaning, fueling, crew and passenger boarding/de-boarding.
• Supervision of handling agents during all phases of aircraft loading/unloading, including checking on correct buildup/preparation of cargo - destined for bulk loading or in unit load devices.
• Ensure all cargo or luggage is properly tied down or secured in the compartments in accordance with Airline requirements.
• Responsible to keep track of the number of passengers, pieces of luggage and the amount of fuel.
• Work very closely with ramp personnel and the airport station manager or deputy/team.
• Close coordination with gate, steering of boarding and de-boarding related passenger service processes
• Secure the proper handling of Bag scan
• Provide daily monitoring report to the Manager about handling performance, document delays and reasons.
• Communicates opportunities for the implementation of new procedures, processes or product features and enhancements to improve service delivery.
• Plan for and ensure that irregularities are always handled in accordance with customer, economic and legal considerations.
• Report any flight handling irregularities to Airline management as locally defined.
• Support the development and modification of processes and procedures with the aim of improving quality, efficiency, and effectiveness.
• Be able to support or troubleshoot all station related processes.
• Support Airline as required to ensure safe, service-oriented handling.
• Must meet Station’s attendance policy.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without accommodations.

Quality and Provider Management

• Ensure awareness for and achievement of all aircraft handling relevant quality targets I KPls and initiate corrective actions if deviations occur.
• Ensure that service level agreements are adhered to by stakeholders as locally defined.
• Ensure and foster required quality awareness throughout daily operation
• Ensure proper training for all team members relevant to their individual tasks
• Strive for consistent quality and service improvements
• Provide timely and systematic feedback to the Airlines and station management.
• Coordinate the activities of service providers to ensure smooth operations, i.e., caterers, aircraft loaders, cabin cleaning personnel, security, CLC

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  Responsible for specified resource planning up to given limits (i.e., flight schedule changes)
• Actively support passenger service-related processes when called upon
• Ad hoc liaison with Federal, State and Local authorities and airport operators regarding regulations and/or practices directly effecting day-to-day operations.
• Liaise with Federal, State and Local authorities and airport operators regarding regulations

Administrative Duties

• Maintain regular communication and feedback with Airline management about all handling aspects as locally defined.
• Maintain all manuals and local instructions and keep them up to date.
• Completes various performance reports as required.