At Conviva, a wholly owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, live their best lives. Conviva Medical Centers are part of the Primary Care Organization (PCO) which has a presence in several markets including Florida, Georgia, Kansas, Louisiana, Missouri, Nevada, North Carolina, South Carolina, and Texas. We provide senior-focused primary care for members. Our Centers are committed to providing personalized, high-quality primary care combined and our Transportation Department is committed to providing an excellent patient experience when travelling with us.

The PCO Transportation Department is seeking innovative people who want to make positive changes in their lives and the lives of our patients. Our culture is focused on teamwork and providing a positive and welcoming environment for all.
We have over 215 clinics nationwide and counting and the PCO Transportation Department is growing and revolutionizing NEMT as our company grows. Come join us!

Responsibilities

As Transportation Supervisor, you will be responsible for supervising the drivers who pick up, drive, and drop off patients at various locations as well as the dispatchers that live dispatch throughout the day. You will oversee the team and ensure their satisfactory performance, and you will also recruit, hire, and train new driver and dispatchers. You will oversee all aspects of the patient transportation experience and interact with drivers, dispatchers, patients, medical center staff and leadership.

As the Transportation Supervisor, you will be responsible for maintaining key performance metrics including but not limited to On-Time Performance, Transportation Related Expense Containment, and Driver Quality Scores. The Transportation Supervisor must ensure associates adhere to Humana’s and the Transportation Department’s Policies and Procedures.

Other duties will include the following:

• Coordinating schedules for drivers.

• Recruiting new drivers and ensuring all drivers follow state and federal government requirements.

• Ensuring safety protocol is adhered to.

• Conducting reviews with drivers to ensure they continually perform satisfactorily.

• Ensuring all vehicles are safe, clean, and legally compliant with state government, federal government, and Humana requirements.

• Coordinating maintenance and repairs on vehicles as necessary

• Coaching and disciplining drivers/dispatchers as necessary

• Gathering, record and interpret data regarding patient transportation provided by our Transportation Software

Required Qualifications

• Minimum of 2 years of experience is required in related field

• Minimum of 2 years or more of supervisory experience required

• Excellent interpersonal skills

• Excellent written and verbal communication skills.

• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.

• Must be Bilingual English (read, write & speak) and Spanish (speak).

• Ability to work a flexible schedule with hours/shifts, location/hub (for coverage), with the potential for overtime working weekends and evenings based on business needs.

Preferred Qualifications

• Bachelor's Degree preferred, but not required if candidate has related experience.

Center hours: Monday to Friday, must be willing to work a flexible shift, overtime and weekends as needed.

Alert

Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Benefits

Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.

Vaccine Policy

Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.

If progressed to offer, candidates will be required to:

• Provide proof of full vaccination, including booster OR

• Provide proof of applicable exemption including any required supporting documentation

Medical, religious, and state exemptions will be available.

Scheduled Weekly Hours

40