Job description
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Note: This position is an entry level training position
- Complete and pass Everise New Trainer Onboarding and Client Certification requirements.
- Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures.
- Deliver new hire or upskilling in virtual or brick and mortar facility
- Maintain a throughput rate of 85% graduates per training class
- Partner with Everise leadership in curriculum feedback and modification. Assist in developing associated supporting materials.
- Ensure that all Champions are actively engaged in the training process through the planning and implementation of activities and use of camera.
- Prepare lesson plans and course agenda for each training class, per client mandated training.
- Conduct proficiency evaluations and certify Champions for the programs to which they are assigned.
- In conjunction with Operations and Quality, work together in the continued development of Champions to reach optimal performance.
- Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams.
- Adherence and accountability of training standard operating procedures, processes and trainer scorecard.
- While not actively training a class, the Trainer Level 1 will take phone calls, per an Operations schedule (8 hours per day), with passing Quality Evaluations scores (passing = line of business KPI target) to retain certification as a Trainer.
Qualifications:
- A minimum of six months with Everise or a customer service or related industry.
- High School diploma or equivalent.
- Ability to build rapport in an online virtual environment
- Excellent oral and written communication skills at all levels of the organization.
- Demonstrated presentation and facilitation skills.
- Proficiency in Microsoft Office applications including PowerPoint and Word.
- Ability to work any shift x 7 days a week
- Ability to understand Standard Operating Procedures and when to ask for guidance
- Ability to adapt and implement changes on the fly
- Outgoing personality
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
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