Job description
Job Details:
Summary:
This position will reside in our New London Plant. The primary purpose of this position is to provide process and transactional support for payroll and HR systems & processes including support for all users through the resolution of cases (using Service Now technology), chat, and phone support. This position is expected to be the first point of contact with handling all support calls routing to the People Operations team and other tasks as required to resolve first-level support requests.
This position will reside in our New London Plant. The primary purpose of this position is to provide process and transactional support for payroll and HR systems & processes including support for all users through the resolution of cases (using Service Now technology), chat, and phone support. This position is expected to be the first point of contact with handling all support calls routing to the People Operations team and other tasks as required to resolve first-level support requests.
Essential Duties & Responsibilities:
Assist with a large volume of data entry and review related team member business processes, including hires, terminations, salary adjustments, and other confidential items- Monitor various HR inboxes and respond or escalate to the appropriate team, including COE, HR Strategic Partners, or Leadership
- Receive and provide basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections, and employee self-service support)
- Review and update key business processes and general master data components
- Collaborate with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met
Requirements:
Experience: 2+ years of relevant customer support role and past data entry experience- Computer Skills: Intermediate computer skills including generating simple letters, spreadsheets, and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and PowerPoint
- Communication Skills: Ability to interact with and communicate with a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and written
- Special skills: Understanding HR systems and processes is a plus. Must possess excellent customer service, basic analytical and troubleshooting skills, planning, and organizational skills. Must be detail-oriented and work well in a team environment. Must be able to work in a fast-paced environment. Must be able to multi-task when applicable. Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization. Perseveres to locate necessary data quickly to support customer resolution; Consistently delivers high-quality, timely work resulting in highly satisfied customers; Passion for learning; Familiarity with SAP/HR and Workday not required but highly valued; and team player
- Supervisory: None
- Travel: None
Relocation Assistance Eligible:
No
Work Shift:
1ST SHIFT (United States of America)
Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.
Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.
CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection
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