The Southbank Centre is the UK’s largest arts centre occupying a prominent riverside location that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames. We exist to present great cultural experiences that bring people together and we achieve this by providing the space for artists to create and present their best work and by creating a place where as many people as possible can come together to experience bold, unusual and eye-opening work. We want to take people out of the everyday, every day.

The site has an extraordinary creative and architectural history stretching back to the 1951 Festival of Britain. Southbank Centre is made up of the Royal Festival Hall, Queen Elizabeth Hall, Purcell Room and Hayward Gallery as well as being home to the National Poetry Library and the Arts Council Collection. It is also home to six Resident Orchestras (Aurora Orchestra, Chineke! Orchestra, London Philharmonic Orchestra, London Sinfonietta, Orchestra of the Age of Enlightenment and Philharmonia Orchestra).

Our Artistic Mission

Southbank Centre exists to provide great artistic experiences for everyone. Through art, we invite our visitors to enjoy shared cultural encounters together. To gaze. To listen. To be moved. To discover a new idea or a new perspective. We are proud that for the last 70 years, the performances and exhibitions here have moved millions. We have provided a home for art and for artists. A community centred on art, where everyone, no matter their job, helps make the experience.

We create a place where as many people as possible can come together to experience bold, unusual, entertaining and eye-opening work. We want to take people out of the everyday, every day.

Our values

Champion Greatness

We seek out great artists and give them the space to present their best work

Take the lead

We make sure we’re at the forefront of the arts – provoking and inspiring, not just following it

Open up the arts

Not everyone will love everything, but we make sure there’s something here for everyone

Have fun

We’re serious about the arts – but not stuffy. Culture here can be playful, provocative, exciting and entertaining. It is a joy not a duty

We are looking for a Ticketing Administrator to join our Visitor Experience and Ticketing team on permanent full time basis.

The Ticketing Administrator will be responsible for:

• Supporting the Ticketing Services team to provide an efficient ticketing service to internal departments, producing partners, commercial promoters and other hiring parties
• Supporting in a wide-range of ticketing set-up and maintenance procedures streamlining and maximising sales
• Providing high-quality administrative support to the Ticketing Services team and the Head of Department
• Supporting the Ticketing Services with reconciliation of agent sales with particular attention to our long running Christmas shows

Shortlisted candidates will display some of the following in their supporting statement:

• An interest in the arts and is aiming to develop a career in box office management.
• Has experience of venue ticketing operations and related box office systems.
• Has a positive and proactive approach
• Well organised with excellent administration skills and good attention to detail
• Ability to demonstrate an understanding of and commitment to the role that diversity and inclusion play in the activities of the Southbank Centre as a whole and in the work of this particular job.
• Ability to stay calm under pressure and independently solve problems when required
• Enjoys working as part of a team and is able to both establish good working relationships and to support and cooperate with others
• Good level of numeracy and accuracy
• Good communication skills
• Has excellent IT skills, including proficient use of Google Office packages
• Flexibility to work in the evenings and at weekends when required, including public holidays e.g. Boxing Day, New Years Day

As well as working at one of London's most popular and engaging sites the successful candidate will also benefit from the following:

• a min 5% pension contribution (going up to 8% depending on employee contribution)
• 28 days annual leave, plus bank holidays
• Hybrid working model (3 days office working, 2 days from home)
• Enhanced sick pay
• Enhanced family leave benefits
• Discount at all onsite retail, food and beverage vendors
• Free staff tickets for SC events
• Free entry to Hayward Gallery
• Free/discounted entry to other institutes such as the Tate
• Free staff yoga

We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview for this role please indicate this on your application form. Interviews are currently taking place via Zoom or Google Hangouts but if you require support to access these platforms someone from the HRteam will be happy to assist you. If you would like to speak to someone about any adjustments or concerns you can also email hrteam@southbankcentre.co.uk and we will be in touch with you to make the necessary arrangements.

By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. SC is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.

If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.

The Southbank Centre Way

The Southbank Centre Way is a framework that sets out how we want our people to work together. It describes the qualities that drive our ability to inspire, provoke and transform lives and illustrates behaviours that make Southbank Centre a warm and welcoming place to work, perform or visit. The language that forms the Southbank Centre Way comes from the people who work here. We have captured their words to help everyone we work with understand us.

Click to find out more about the Southbank Centre Way.

We reserve the right to close the advert early if enough applications are received.