Job description

We are seeking a skilled Exam Proctor with administrative capabilities to join our team. The ideal candidate should possess the ability to effectively manage people in line for our service, troubleshoot basic computer issues, type at least 40-45 words per minute, and work in a fast-paced environment. In addition, the candidate should have exceptional administrative skills.

As an Exam Proctor, you will be responsible for maintaining the security and integrity of computer-based tests for various exam vendors. You will be expected to handle scheduling, call, check in/out test candidates, and monitor for any suspicious activities.

Requirements for the job candidate include:

• Must have experience handling 10+ different computer test vendor platforms, with a fast typing speed and a good memory of exam URLs, IDs, and passwords.
• Must have the ability to learn quickly, follow steps demonstrated, and learn independently using test manuals provided.
• Must be able to pass all the test vendors' proctor exams to become a certified proctor within 2-3 weeks.
• Must be able to work independently without supervision.
• Must be able to handle phone and email inquiries accurately during work hours.
• Must have good work ethics and engage fully in job-related tasks, even during downtimes.
• Must be reliable and punctual.

Other Requirements:

• High School Diploma or above is required.
• A minimum of one year of customer service-related experience is required, preferably in education, retail, or administrative support.
• Must be proficient in Outlook, Excel, and Word.
• Must have good communication skills (both verbal and written).
• Must be comfortable with answering phone calls and writing emails.
• Must be well-organized and administratively strong.

If you meet the above requirements, we encourage you to apply for this position. We offer a competitive salary and a positive work environment that encourages growth and development.

Job Types: Full-time, Part-time

Pay: From $16.50 per hour

Schedule:

• Monday to Friday
• Weekend availability

Application Question(s):

• Are you consider yourself a person that has a good work ethic, reliable and punctual?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)

Work Location: One location

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