Job description

Temporary Accommodation Officer
Salary: £31,097 to £35,000
Type: Permanent, Full time (35 hours per week)
Location: Ealing office location with Hybrid working. This role does have a patch that covers Hammersmith, Ealing, Westminster, and Harrow

About us:
We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services.

We operate across London and southern England, providing affordable, private, and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.

Whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

About the role
We’re searching for a Temporary Accommodation Officer to join our friendly and hard-working team at A2Dominion. This role tasked to deliver an effective and quality housing management service to residents and landlords in relation to temporary accommodation homes.
Key responsibilities:

• To carry out property appraisals, inspections, lease negotiations, renewals, and hand backs for the TA stock
• To ensure that properties are let as quickly as possible and that tenants understand the terms of the tenancy agreements
• To manage TA tenancies in accordance with policies, procedures and targets ensuring appropriate action is taken to resolve issues identified
• To be the point of contact to investigate and resolve complaints and breaches of tenancy providing relevant support, advice, and guidance.
• To agree schedules of works required and offer appropriate support to enable works to be carried out in accordance with lease agreements, policies, and procedures.
• To ensure that IT systems are regularly updated, and effective manual record systems are maintained.
• To assist the Area Manager in providing reports, statistics and other information relating to the performance of the TA team
• To build relationships with internal and external stakeholders of A2Dominion and the TA team

More about you:

For this role, we’re looking for someone with the following:

• Previous Housing or Property management experience
• Experience of problem solving for customers and understanding customer needs
• Display a great level of customer service and be customer focused, displaying engaging, influential, and resilient behaviour
• Experience of working with vulnerable people and community groups
• Knowledge of housing law and housing management issues, including tenancy breaches and management of anti-social behaviour

Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

If you’ve read about this opportunity and are excited about working for us, but you’re not sure if you’re 100% confident with your experience – we’d still love to hear from you! Just make an application and we’ll be in touch from there.

We welcome all applications regardless of race, gender, ethnicity or sexual orientation.

Job Types: Full-time, Contract, Permanent

Salary: £31,097.00-£35,000.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Referral programme
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in London, W5 5TL

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