Job description
PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.
Superior Service Quality
Ensure excellence in customer service and maintain service standards.
- Act as a resource to identify customer servicing issues so that resolution can occur and customer retained.
- Respond to customer request, problems and complaints and/or direct them to the proper person for specific information and assistance.
- Develops and maintains a working knowledge of our bank products and services.
- Identifies customer needs to products and services and makes the appropriate referral.
Financial
- Ensure the prevention of fraudulent activities through adherence to bank policies and procedures.
Requirements
- Maintains an understanding of the banks Vision Statement, Mission Statement and Core Values.
- Perform other similar duties as assigned or requested by the Branch Manager.
- Will be required to work some Saturdays and may be required to work extended hours. Flexibility in scheduling is a must.
Education & Experience
- High School/GED required.
- Associates Degree or equivalent in course work and training.
- Cash handling experience.
- Fluency in Spanish language a plus.
An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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