Job description

Manage and administer all aspects of the corporate Unified Communications infrastructure to include Cisco Call Manager, Cisco Unity Connection voicemail, Unified Call Center Express (UCCX), conferencing systems to include WebEx & Teams integration, Cisco Voice Gateways & Routers, Expressway, Jabber and WebEx.

Experience with Cisco UCM platform and support of VOIP infrastructure

Experience with SIP based telecommunication networks

Knowledge and experience with CUCM and CUC

Experience with all Cisco UC components including Voice, Jabber, Chat, Call Manager, etc.

Experience supporting Cisco Contact Center Infrastructures

Experience with SIP protocol

Desire knowledge of call routing in a Contact Center Environment

Ability to provide afterhours support for escalations as necessary.

Excellent communication skills, both verbally and in writing.

Solid knowledge and understanding of tools used to integrate infrastructure technologies with applications

Solid knowledge and understanding of infrastructure technologies such as VoIP, telephony, Enterprise Contact Center and integration standards

Job Type: Full-time

Salary: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Signing bonus

Experience:

• Unified Call Center Express (UCCX),: 10 years (Preferred)
• Cisco Voice Gateways & Routers: 10 years (Preferred)
• VOIP infrastructure: 10 years (Preferred)
• Cisco Contact Center Infrastructures: 10 years (Preferred)
• SIP protocol: 10 years (Preferred)

Work Location: Remote

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