Job description
All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
Job Posting Title:
Information Technology Analyst 1 (Night)
Position Type:
Department:
Work Location:
Pay Grade:
Job Description:
Provides technical support via telephone and e-mail for the joint LSU and FBI DOJ projects; tests and reports on system improvements; assists in the development and implementation of content on websites; provide account provisioning and maintenance for LEEP. Position schedule for weeknights or weekend shifts. May be required to be on evenings and weekends or work during emergency situations such as hurricanes or other natural disasters. Position is 24x7 on-call duty. Some travel may be required.
Job Responsibilities:
Provide technical support via telephone and email. Handle customer service inquiries both telephonically and by email. Identify and escalate priority issues. Route callers to appropriate resources. Document all call information according to standard operating procedures.(30%)
Responsible for the reception and conversion of documents to various online formats, including Portable Document Format (PDF) and XHTML. Responsible for the publishing and reporting of converted content. Maintain graphic, usability, and accessibility integrity for web site, and assist with quality assurance testing during non-peak hours. (30%)
Perform user access request provisioning ensuring all valid requests are processed in a timely fashion. (20%)
Perform system functionality testing for PAAMS applications and interfaces. (10%)
Report metrics and immediately report any system or operational problems. (5%)
Assist management with special projects as needed. (5%)
Minimum Qualifications:
Bachelor's Degree, 0-2 years experience. Proficient with: web browsers, internet and general office applications; customer service oriented. MUST be able to pass a national security background check.
Preferred Qualifications:
Bachelor's Degree; Technical support and customer service/help desk experience; Windows and/or Apple computer troubleshooting; Internet connection troubleshooting; Service Desk ticketing and contact management applications; web design tools; HTML
Additional Job Description:
Special Instructions:
Please provide cover letter, resume and three (3) professional references including name, title, phone number and e-mail address.
Please attach ALL required documents under the "Resume/CV" section of your application.
A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire.
Must be able to pass National security background check. Position schedule for weeknights or weekend shifts. May be required to be on evenings and weekends or work during emergency situations such as hurricanes or other natural disasters. Position is 24x7 on-call duty. Some travel may be required.
Posting Date:
Closing Date (Open Until Filled if No Date Specified):
Additional Position Information:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Remote Work - Positions approved to work remotely outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
Essential Position (Y/N):
LSU is an Equal Opportunity Employer:
LSU believes diversity, equity, and inclusion enrich the educational experience of our students, faculty, and staff, and are necessary to prepare all people to thrive personally and professionally in a global society. We celebrate diversity and are committed to the principles of diversity and inclusion. We actively seek and encourage qualified applications from persons with diverse backgrounds, cultures and experiences. To learn more about how LSU is committed to diversity and inclusivity, please see LSU’s
Diversity Statement
and
Roadmap
. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact the Office of Human Resource Management (
hr@lsu.edu
).
HCM Contact Information:
Questions or concerns can be directed to the LSU Human Resources Management Office at 225-578-8200 or emailed HR@lsu.edu
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.