Job description

Job Description:**
*Summary:*
Provides on-site technical support to the U.S. Army Medical Research Institute of Chemical Defense (USAMRICD) employees regarding technical aspects of assigned products to include networks and servers.
Essential Duties & Responsibilities:

• Answers specific questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Supports users in both NIPRNet and SIPRNet environments.
• Administers user accounts and computers in Active Directory.
• Performs physical security checks on classified storage containers and network access ports.
• Verifies that security procedures are being followed to safeguard network resources.
• Configures iPhones for mobile user accounts by installing DoD security and encryption apps.
• Assists users with hardware and software purchasing consultations.
• Performs testing and verification of software to determine net worthiness.
• Assists with the approval of removable hardware using the Data Loss Prevention (DLP approval) process.
• Performs CAC pin number resets.
• Maintains inventory of department assets and performs annual checks for accountability of equipment.
• Escalates complex problems to senior level contract support team members.
• Maintains regular and punctual attendance.
• Performs other duties as assigned.

Job Requirements:**
*Minimum Qualifications:*

• Must obtain and maintain a Secret Security clearance (U.S. Citizenship required).
• It is preferred to have 3 + years of experience as a Helpdesk Specialist in multi-server environments customer service experience, or equivalent training and experience.
• Knowledge of hardware and/or software products required.
• Experience in the use of problem management database and help desk system.
• Certifications as stipulated in DoD 8570.01 and DoD 8570.01-M:
• CompTIA Security+ (CE)
• Microsoft Modern Desktop Administrator Associate or Microsoft Certified Solutions Associate (MCSA).

Desired Qualifications & Skills:

• Must have strong communications skills and be able to communicate technical issues effectively.

Supervisory Responsibility:
None.
Travel:
None.
Driving Requirements:
None.
Work Schedule:
40 hours per week with occasional overtime.
Physical Demands:
Position consists of sitting for long periods of time, using hands/ fingers, handling, reaching with hands and arms, speaking or translating. Periods of walking, standing, bending, kneeling, stooping, crouching, and lifting equipment weighing up to 30 pounds. Moderate to extended periods of office work with heavy periods of computer usage. May be assigned occasional to moderate periods of analytical tasks requiring extensive reasoning abilities. It is Katmai’s business philosophy and practices to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
Work Environments:
Work is performed primarily indoors at a well-lit office or server room environment. The environment is normally air conditioned, but conditions may change depending upon circumstances. Work may need to be performed in a fast-paced environment requiring quick thinking and rapid judgments. The employee will be exposed to a wide variety of clients in differing functions, personalities, and abilities.
Compliance:
To be considered for this position, all applicants must apply on the company website, https://katmaicorp.com/life-at-katmai/
We are a VEVRAA Federal Contractor
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. https://katmaicorp.com/life-at-katmai/#equal_opportunity_
Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i).
Executive Order 11246, as amended, protects applicants and employees from discrimination based on inquiring about, disclosing, or discussing their compensation or the compensation of other applicants or employees.
_

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 3 years
• 4 years
• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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