Job description
What You’ll Get to Do
Provides telephone help desk and on-site support to end users, supervised by Help Desk Lead or Manager.Applications supported will be chiefly litigation support tools (e.g. kCura Relativity), also includes commercially available Internet browser software, and secure access interfaces (e.g. multi-factor authentication).
More About the Role
Coverage during weekday evening hours, primarily 6PM to 10PM Eastern
Light-duty tasks on a part time basis, covering help desk operations in support of the FDIC agency. Monitoring end user phone calls, email, incident processing, and end user support. User support primarily consisting of authentication (multi-factor) and basic application functionality (kCura Relativity Document Repository). Other administrative tasks including organizing e-mail and other digital file organization.
You’ll Bring These Qualifications
Experience providing direct end-user support including both telephone support and in a remote capacity (email, chat, etc.). Typically 0-2 years
Excellent oral and written communications skills required. Pleasant telephone manner important.
These Qualifications Would Be Nice to Have
Experience supporting litigation software or a web-based document repository applications is preferred but not required.
Experience with IT Service Management tools is preferred (e.g. ServiceNow, Remedy)
Undergraduate degree preferred but not required. Equivalent experience may apply
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
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