Company Description

Join us and make YOUR mark on the World!

Are you interested in joining some of the brightest talent in the world to strengthen the United States’ security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.

We are committed to a diverse and equitable workforce with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, experiences, and perspectives. This is important for continued success of the Laboratory’s mission.

Pay Range

$104,220 - $134,976 Annually

Job Description

We are looking for a Technical Operations Hardware Specialist. You will monitor the availability, connectivity, and performance of high-performance computer systems, massive storage systems, networks, and facilities. You will provide advanced technical support for unique hardware platforms and be a liaison for programmatic customers in the Global Security and WCI directorates. You will be in the Livermore Computing (LC) Division in the Computing Directorate.

You will

• Provide advanced technical support and data center facilities monitoring for the high-performance systems in LC, including large clusters, disk storage systems, Ethernet, and lnfiniBand networks and Archival Storage systems and perform emergency event management responsibilities.
• Monitor systems including troubleshooting software, hardware, networks, and document issues, by providing UNIX system knowledge and a variety of diagnostic tools.
• Perform installation of software releases, patches of operating systems and utilities, third-party products, and open-source software.
• Provide subject matter expertise for specialized hardware including Advanced Technology HPC platforms, archival storage systems, network encryptors, and parallel file systems
• Be the face of Livermore Computing as a primary technical liaison for special programmatic customers running HPC systems at high classification levels.
• Develop new processes to improve operational efficiencies in the HPC center. Provide training, mentoring, and documentation to LC Operations personnel across all shifts in partnership with the group leader and shift supervisors.
• Evaluate and recommend procurement of HPC hardware and software, in collaboration with management, customers, and team members.
• Perform other duties as assigned.

Qualifications

• Active U.S. DOE Q level security clearance and TS/SCI security clearance.
• Bachelor's degree in a computer or engineering related field or the equivalent combination of technical training and experience.
• Experience troubleshooting complex problems in a heterogeneous platform environment.
• Experience mentoring and coaching others and developing plans and processes to improve deficiencies and improve effectiveness.
• Experience and knowledge of the skills needed for a customer support role to include a focus on listening, rapport-building, good communication skills, friendly and approachable nature, courtesy and patience, and negotiating and influencing skills.
• Experience recognizing training opportunities and acting as an escalation resource.
• Broad and in-depth knowledge of and technical experience with Linux operating systems and related hardware.
• Advanced ability to set priorities and independently resolve complex problems in a fast-paced environment.
• Proficient interpersonal and communication (verbal and written) skills, with the ability to work independently and interact with a multi-disciplinary staff in a team environment.

Additional Information

Position Information

This is a Career Indefinite position, open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory?

• Flexible Benefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (*depending on project needs)
• Inclusion, Diversity, Equity and Accountability (IDEA) - visit https://www.llnl.gov/diversity
• Our core beliefs - visit https://www.llnl.gov/diversity/our-values
• Employee engagement - visit https://www.llnl.gov/diversity/employee-engagement

Security Clearance

This position requires an active Department of Energy (DOE) Q-level clearance or active Top Secret clearance issued by another U.S. government agency at time of hire.

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

We invite you to review the Equal Employment Opportunity posters which include EEO is the Law and Pay Transparency Nondiscrimination Provision.

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request.

California Privacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.