POSITION SUMMARY

The Technical Analyst I, under Management supervision and guidance, is responsible for following prescribed methods for the integration, implementation, and management of departmental specific clinical and business software applications, the specific hardware devices utilized for these applications by those departments, and their accompanying infrastructure components.




This position works within AtlantiCare Information Technology (AIT) to support all devices that integrate within the clinical environment with assistance from Technical Analyst II and Technical Analyst III or manager. This support includes troubleshooting user problems, report writing, training/retraining end users, and testing upgrades as well as reviewing, analyzing, developing, installing and modifying software and hardware This position is responsible for detecting, diagnosing and reporting on related problems.




This position may require on-call responsibilities and rotational shift coverage (early and late shifts).

This position supports organizational goals by providing quality customer service, participating in performance improvement efforts, and demonstrating a commitment to teamwork and cooperation. Acts as a liaison to other AtlantiCare departments.




QUALIFICATIONS

EDUCATION: High School diploma required. Associate Degree or Technical Diploma in related field.




EXPERIENCE:

• 1-2 years of experience with implementation of medical device and their clinical application.

• In lieu of degree, 3 years of Information Technology in an application/user support role may be considered.

• Ability to work on several tasks simultaneously.

• Excellent communication (written and verbal), interpersonal and organizational skills.

• Extensive experience with Microsoft office tools, including Word, Excel and PowerPoint.

• Valid New Jersey Driver’s License.

PERFORMANCE EXPECTATIONS

• Develops and maintains knowledge of system applications, devices and/or services.

• Provides timely and efficient assistance/response/support to end-users including device integration system related issues under the direct supervision of a higher level CIE or management designate.

• Working technical knowledge of current networks and printing capabilities.

• Assists AIT resources as necessary configuring, installing, upgrading, and maintaining hardware and software.

• Troubleshoots and identifies issues and problems, working with vendors as the primary application and technical representative, as needed.

• Assists in monitoring system security and access, ensuring system integrity.

• Develops and performs tests and audits related to the integration of hardware and software.

• Consistently and accurately documents within the ITSM databases/tools.

• Performs other duties as assigned.

• Works under general direction of Technical Analyst Level II and III or manager/director.

• Uses discretion in identifying and resolving problems and assignments.

• Receives specific instructions and has work reviewed at frequent milestones.

• Interacts with department/project team members/leaders to fulfill goals.

• Makes recommendations which may impact the work assigned to individuals or phases of projects.

• Performs a broad range of duties, sometimes complex and non-routine, in a variety of environments.

• Applies methodical approach to problem definition and resolution.

• Understands and uses appropriate methods, tools and applications.

• Demonstrates an analytical and systematic approach to problem solving.

• Demonstrates effective communication skills.

• Contributes fully to the work of teams.

• Absorbs and applies technical information.

• Works to required standards.

• Appreciates the wider field of information systems, and how own role relates to other roles and to the business of the employer or client.

• Actively understands relevant legal, legislative, and policy issues as it relates to area of responsibility.

• Assures the Information Technology (IT) needs support the goals and objectives of the customer as well as the business needs of AtlantiCare.

• Participates in system design, validation and/or remediation sessions.

• Assists in the development of training materials, policies and procedures working in collaboration with Technical Analyst Level II and III.

• Ensures a smooth and thorough turnover process to technical and operational support.

• Utilize the ITIL framework in the areas of incident, change and problem management services within AtlantiCare.

WORKING CONDITOINS

Potential for exposure to the hazards and risk of the hospital environment on an occasional basis, including exposure to infectious disease, hazardous substances, and potential injury. Works with such equipment as computer terminal, fax machine, copier, and telephone. This position requires repetitive motion, fingering, hearing, pushing, reaching, reading, calculating, seeing, speaking, standing, and walking a majority of the time. Occasional driving also required.

REPORTING RELATIONSHIP

This position reports to the Sr. Director of Clinical Technology/Integration.