Job description
The councils customer contact centre is looking to recruit a team manager to lead and manage a team of customer service advisors.
The team have recently been through some big changes with the implementation of a new telephony and customer relation management system and we are looking for someone to continue to embed these systems and improve residents journeys. As a team manager you will be responsible for supporting and managing staff, improving the residents experience, looking for service improvement suggestions and working with the core council services to provide the first point of contact for our residents.
You will need to have good leadership and communication skills, experience managing a team and working in a customer services environment and a passion for making things better
If you think you have the appropriate skills, knowledge and experience then we look forward to hearing from you. If you want to know any further information about the role then please contact the customer contact manager Michelle Thake Michelle.thake@croydon.gov.uk
Closing date 6th December 2022 at 11:59pm
View the Team Manager role profile
Equal opportunities statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
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