Job description
Position Summary
The Systems Analyst I is an hourly position that analyzes, troubleshoots, and provides basic guidance on software applications utilized throughout the NRMC organization. This associate works closely with business and clinical departments to understand their workflows and leverage available technology to enhance processes and the patient care experience.
Analyzes, troubleshoots and provides resolution, referral to vendor or recommendation to solve customer requests and/or issues regarding IT related support of e-MD software products. Assist customers or onsite information technology professionals with installation, upgrade, setup, and configuration of e-MDs software on the customer's network.
Required Education and Experience
- Associate's degree or combined equivalent hands-on experience with at least one IT system/application.
- Knowledge of various PC and Server operating environments
- Possess an understanding of:
- Problem solving/troubleshooting skills
- Patience, strong customer service skills
- Eagerness to learn
Preferred Education and Experience
- Preferred experience supporting applications in the following settings;
- Fluency in the Windows desktop productivity suite of applications
- Knowledge of thin client application deployments
- Preferred knowledge of database functionality required, experience with MS Access or SQL desired
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