Overview:

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

The Role:

The Systems Analyst will recognize, exemplify, and adhere to ICON's values which center around our commitment to People, Clients, and Performance. Embrace and contribute to our culture of process improvement with a focus on streamlining our processes, adding value to our business, and meeting client needs. Specifically they will provide system training and support for Whitesboro and Lenexa Bioanalytical Lab LIMS applications.

• Provide support for application development projects

• Serve as a subject matter expert (SME) for assigned applications and have a good working knowledge of other ICON applications and their impact on assigned applications

• Provide timely, high quality support for system users

• lnterface with users to collect study setup requirements

• Complete technical setup of studies

• lnterface with lT to evaluate, resolve, and communicate system-related issues impacting users and
  escalate to the Systems Manager and Support Manager, as applicable

• Escalate application issues with a perceived high user impact to the Systems Manager and Support
  Manager.

• Capture user feedback on system applications and/or associated operational processes and provide
  input to Systems Manager. Actively participate in application user groups.

• Proactively engage system users in discussion of system issues and provide training, or facilitate the
  development of training materials, under the direction of the Systems Manager.

• Demonstrate increased understanding of the business' needs and priorities by working in conjunction
  with the application owner in troubleshooting issues, scheduling system changes, and coordinating
  between lT and the business to provide input related to requests for new system features/functionality.

• Demonstrate increased proficiency with assigned applications by troubleshooting more complicated
  issues and assisting in application development activities

• Proactively review system data and identify any training needs or system issues.

• Take part in and where necessary coordinate the writing and review of application training material

• Participate in system testing by writing, review, and execution of test scripts

• Actively participate in training and/or mentoring junior personnel on standard day-to-day activities

• A willingness to work occasional evenings and weekends when operational requirements dictate

To be successful in the role, you will need:

• Associate’s degree or higher in a relevant field of study

• 5 years of systems experience

Benefits of Working in ICON:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.

We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity.