This position is currently a fully remote position. Main customer site is Ashburn, VA. Candidates must be local to the area.

Computer World Services is seeking a Systems Administrator to support the U.S. Customs and Border Protection (CBP), Passenger Systems Program Directorate (PSPD), Systems and Technology Support Branch (SysTech) with System and Technology Support.

This Systems Technology Support (STS) requirement will provide services to ensure the successful deployment and continued operations of Passenger System Program Directorate (PSPD) systems. The service support requirement includes installing, testing, uninstalling, integrating hardware devices with PSPD applications and the standard CBP image, system access management and web-based access, implementation support for PSPD applications and specialized equipment, compile and report observation of testing of CBP systems security patches, operating system patches, firmware updates and other critical and necessary patches on PSPD applications, and evaluating new or upgraded specialized devices for PSPD applications.

The Systems Administrator candidate will install, configure, maintain, manage, and troubleshoot various tools and technologies. Manage physical and virtual enterprise computing devices requiring access to PSPD applications. Support defining and managing user roles and permissions. Analyze system failures and deficiencies to resolve issues and provide packaging software for installation via automated or manual methods.

The successful candidate will be able to:

1) Support customer IT programs and projects and meet organizational goals and requirements in an Agile environment;

2) Coordinate with different stakeholders across CBP OIT to resolve issues;

3) Stay abreast of new and emerging technologies to be able to recommend innovative solutions to improve current functions;

4) Make recommendations that align with CBP’s Strategic Goals to better promote cloud adoption, enabling PSPD to implement secure capabilities and incorporate new technologies;

5) Support optimized configuration and monitoring tools that provide the backend frame in sustaining of PSPD applications.

Key Tasks and Responsibilities

• Provide Tier III level support for troubleshooting and resolving problems with systems access, customer applications, and devices.
• Utilize PowerShell and Microsoft Endpoint Configuration Manager (System Center Configuration Manager) to manage devices, provide software on time, monitor compliance setting management, run reports and analyze failures and deficiencies to resolve issues related to PSPD related applications and work on remediation.
• Support the technical integration of applications with peripheral devices and provide guidance, recommendations, and support on the installation and configurations of applications and devices. This includes (but is not limited to) software version and driver version packaging, deployment, installation scheduling, maintenance window management, and Authorized Service Interrupts.
• Grant access to approved computing devices and remove devices no longer requiring access. This includes itemized access control based on group, department, mission partner, etc. broken down by software, device, service, and access level.
• Define and manage roles and assign business functions and data elements for onboarding new user communities. This includes levels of Active Directory and Application control directory management using rules, roles, inheritance, user attributes, as well as onboarding, workflow handling, improvement, and adaptation.
• Create program efficiencies and eliminate redundant processes through advanced automation and scripting.
• Monitor the incident queue for issues and resolve incidents while identifying problems to be resolved by the engineering group.
• Collaborate with customer and team to provide innovation recommendations to improve current functions for the operations/production environment. This includes any quality-of-life improvements, technical capabilities based on feedback, and identifying any areas lacking in standardization.
• Contribute to status reports, project plans, and other deliverables as requested by the Project Manager.
• Identify and raise risks, issues, and dependencies for recording and tracking including future concerns, current mitigations, and course of actions for resolution.
• Participate in Scrum ceremonies.

Job Requirements: