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Trillium Health Resources is a local governmental agency (LME/MCO) in North Carolina that manages serious mental health, substance use, and intellectual/developmental disability services. Serving in 28 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life.

Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.

At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

What We’re Looking For

Trillium has a career opening for an Encounters Analyst (Development). This is a technical position responsible for the development and maintenance of the Information Technology Business Systems for Trillium. This involves database development, input into long-range planning for the enhancement, upgrade or change in business systems. This position participates in the Agile flow and employee will be responsible for developing and maintaining Trillium business systems, as directed. This position performs, maintains, and enhances analysis, reconciliation, auditing, and reporting for encounter functions. Researching and gathering current claim and financial information to analyze trends, reconcile system data, audit for errors, and generate internal and external reporting are ongoing activities of this role. The position includes the responsibility for building expertise and being a knowledge resource for Encounters processing.

On a typical day, you might:

• Monitor and ensure business systems Integrations (including TBS and Provider Direct) remain operational; record downtime and causes when they occur; coordinate troubleshooting when system downtime occurs
• Oversee and coordinate UAT testing for any upgrades to the business systems pursuant to the Agile flow
• Perform direct reconciliation of data flowing between processing systems and to NCDHHS, identifying and reporting any discrepancies while meeting state-imposed timeliness requirements.
• Review encounter file errors and coordinate with other Trillium teams to ensure data is correctly submitted / re-submitted and accounted for
• Confirm daily Encounter file submissions and acceptance for submission to EPS in coordination with other IT staff
• Generate internal and external reporting of encounters statistics, including data by fund source, disability, and service category.
• Review encounter data for audits and reviews to determine encounter processing accuracy and reporting validity / integrity and identify relevant trends

Employee Benefits:

Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

• Flexible Work Schedules. Remote work was a strong part of our culture prior to COVID-19, and currently, employees may work remotely 100% of the time, with an in-office option available for those who prefer that.
• Paid Time Off (PTO) of 23 days per year, plus 10 paid holidays both in first year of employment
• Health Insurance - no premium for employee coverage
• NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to:

https://files.nc.gov/retire/documents/files/Actives/LGERSHandbook.pdf

• 401k with 5% employer match & immediate vesting
• Public Service Loan Forgiveness Qualifying Employer
• Flexible Spending Accounts

Qualifications:

Education: Associate’s Degree, Major: Two-year degree required. Application certifications(s) maybe substituted to equivalent degree requirements. Two-year degrees requires certification.

Preferred Education: Bachelor’s degree in Math, Finance, Accounting, Computer Information, Computer Science, Information Technology, Business, Science, or Engineering

Experience: Minimum of four (4) years’ experience within a distributed computer environment supporting a complex integrated software package such as ERP, Financials, Accounting, Work or Process flow, or Software Development. Experience working in application environments, dealing with computer systems and networks or equivalent of higher education or higher education / experience

License/Certification: Two-year degree requires certification.

Preferred (if applicable): License/Certification: Microsoft applications certifications MTA, MCSA, MCSD, Dynamics, Oracle, SQL, SAP, or equivalent certifications will be accepted.

Must have a valid driver’s license

Must reside in NC

Deadline for application: Wednesday, May 24, 2023 at 11:59 p.m.

To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume. Your resume must provide your level of education and detailed work experience, including:

• Employer Name
  • Dates of service (month & year)
  • Average number of hours worked per week
  • Essential duties of the job as related to the position you’re applying for
• Education
  • Degree type
  • Date degree was awarded
  • Institution
• Licensure/certification, if applicable

After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.

The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.

Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.

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