Job Summary

The Systems Administrator is responsible for providing Application, Security, and User support for the Compass Group Production Infrastructure. Treating ALL information stored by any person or system as confidential, the Systems Administrator is a member of the Infrastructure & Operations group, collaborating with key business partners to meet the needs of Compass Group. These partners include, but are not limited to, the Technology Service Center (Help Desk), Systems Security, Network Engineering, and Business Systems.

Interpersonal Skills

• Excellent oral and written communication skills
• Excellent customer service skills
• Excellent analytical and troubleshooting skills
• Team oriented with a, positive
• Can-do attitude
• Critical solutions and oriented thinker

Job Qualifications

• 2+ years of experience with Medium-to-Large Windows AD 2016/2019 Networks
• Microsoft Active Directory - Microsoft Exchange 2016 +
• Microsoft Office 365
• Microsoft DFS & Print Server
• DNS
• Powershell Scripting
• Network Troubleshooting (Switching/Firewalls)
• Forward and Reverse Proxy Implementations
• Amazon AWS

Job Responsibilities

• Production System Support - Utilize the Remedy-Helix ticketing system to identify, manage, and resolve user requests within defined service level agreements (SLAs)
• Provide Tier 2 support for the Technology Service Center, Field, and Sector IT staff
• Participate in a scheduled, afterhours, On-Call rotation - Within Service Level Agreement (SLA) guidelines defined by the organization must Investigate, Report, and Resolve File and folder access Printer Queue’s Email and Mailbox access Office 365 access and permissions Email delivery problems Spam and phishing attacks Internet and website access Malware and malicious activity Planning and Organization
• Manage assigned tasks and complete within established timelines
• Demonstrate attention to detail - Create, update, archive all relevant documentation to the team wiki when information changes
• Identify potential business impacts when planning changes to production systems Partnerships
• Establish working relationships with internal and external partners to help with problem solving, understanding future goals, and to facilitate learning
• Mentor associates by identifying opportunities for learning, coaching those associates, and setting them up for success Communications
• Communicate clearly to technical and non-technical users
• Accurately document team processes and supported applications
• Engage in team discussions, planning, and project meetings
• Provide input on the development of uniform operating procedures

Education and Certifications

• Bachelor’s degree, or equivalent combination of education and experience Desired
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Certified Systems Engineer (MCSE)
• Cisco Certified Entry Networking Technician (CCENT)
• COMPTIA Net+
• COMPTIA Security+