Job description

The Systems Administrator is responsible for effective administration, deployment, monitoring, and troubleshooting to ensure infrastructure systems and applications' availability, capacity, and performance. This includes cloud and on-premise infrastructure.

This role requires a self-starter who consistently demonstrates initiative and drive. The Systems Administrator must have the ability to work in a fast-paced environment and prioritize tasks and projects effectively.

Responsibilities include but are not limited to:

• Maintain current cloud infrastructure.
• Deploy, configure and monitor new hosted applications.
• Provide support for customer issues related hosted application configurations.
• Configure and maintain database replication tasks.
• Troubleshoot application and network issues.
• Configure and manage other cloud services, such as Salesforce, Slack, Jira and more
• Configure and manage our website deployment in WordPress and Siteground
• Assist in management of our Salesforce instances
• Maintain back office systems such as MS Exchange
• Effectively track status and time in ticketing system.
• Provide support for systems and network issues including performance, outages and security incidents.
• Create and maintain technical documentation.
• Communicate with supervisor and stakeholders, keeping them informed of project progress, upcoming changes or agreed outages.
• Provide help desk support employees including remotely located staff and those traveling (software/hardware/connectivity).
• Act as a direct interface with IT related vendors and service providers.
• Configure and maintain internal and external monitoring services.
• Ensure uptime of all IT systems, respond to alerts from monitoring services.
• Remain up-to-date with current and future technologies emerging in the industry.

Technical Qualifications:

• Management of IT services in a cloud environment.
• Amazon Web Services (AWS) administration including IAM, EC2, S3, EFS, RDS, ElastiCache, Cloudwatch, KMS, Pinpoint, SNS, etc.
• Container experience (Docker, Kubernetes, Singularity) is a strong plus.
• Knowledge of programming languages including some of the following: Shell scripting (bash,ksh,etc), Perl, Python, Java.
• Knowledge of SQL.
• Ability to troubleshoot hardware/software problems.
• Network terminology and operations (TCP/IP, DHCP, DNS, VPN, routing).
• Understanding of backup policies and best practices.
• Experience with antivirus software deployment and administration.
• Apple desktop support, (iPhone, OSx and laptop hardware).
• Office 365 (Exchange administration and applications).
• Excellent communication, interpersonal and organizational skills.
• 3+ years of experience in IT sector managing cloud-based services (preferably startup environment)
• AWS certification(s) is a strong plus.
• Bachelor’s degree in Computer Science or related field is a plus.

Behavioral Qualifications

• Ability to set priorities, meet deadlines, and multi-task with minimal supervision
• Ability to respond to escalated support cases with a sense of urgency
• Ability to quickly learn technologies and products using documentation and internet resources
• Ability to proactively identify solutions that will drive improved efficiencies
• Ability to effectively communicate with employees, executives, and suppliers, in a wide range of situations
• Ability to patiently explain concepts in laymen's terms
• Excellent analytical, decision-making, problem-solving, and conceptual skills

Experience

• Minimum 4 years of related work experience

Education

• Bachelor's degree in Computer Science, Information Systems or equivalent work experience

Benefits

• Competitive salary
• Health & Dental insurance
• Simplified IRA matching plan
• Vacation, holiday and sick paid time off

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Gainesville, FL 32607: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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